NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.
Summary
When accessing Confluence from a mobile device on iOS 10 and Safari, the application serves up a login screen that is invalid. This is true for all pages, even with anonymous access enabled.
Steps to Reproduce
- Install Confluence 5.10.4 (this can also be replicated in previous versions of Confluence such as 5.9.10)
- Enable anonymous access
- Make sure the system add-on called the 'Confluence Mobile Plugin' is enabled
- Access the Confluence instance using iOS 10 and the vanilla Safari browser that comes included
- Notice you will get an invalid login prompt asking you to login to Confluence
Expected Results
Confluence mobile should open up Confluence without asking you to log in.
Actual Results
A prompt comes up in Confluence asking all users to log in every few seconds.
Notes
This prompt only happens in Safari that comes bundled with iOS 10.
Switching to Desktop version does not correct the situation in Cloud, and is not a workaround. Nor is disabling Confluence Mobile.
Tested in iOS 9 and it is not a problem there.
Workaround
- Install the Confluence Server iOS app and use that instead - requires Confluence 6.8 or later
- Or install Google Chrome or Firefox instead on the device and use that.
- Or disable Confluence Mobile by disabling the system add-on called the 'Confluence Mobile Plugin' . Please note CONF-40782 - "Disabling the Confluence Mobile Plugin also disables the Workbox - Host Plugin in Confluence 5.9.X" when performing this workaround.
- is duplicated by
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CONFSERVER-43775 Mobile version of Confluence on iOS 10 Safari serves up invalid login screen
- Closed
- is related to
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CONFSERVER-54430 Can't login to Confluence on iOS Safari using mobile view
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- Closed
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- relates to
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-
- Closed
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- Closed
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![[Confluence] Page](/images/icons/generic_link_16.png "[Confluence] Page"){kind=icon}
[CONFSERVER-43776] Confluence mobile version serves up login screen even when the anonymous access is enabled
I can confirm that this is no longer an issue. Running confluence 6.15.7 and safari iOS 13.3.1.
Just a note that this was fixed for us as it turned out to be a safari issue. Newer versions of the mobile safari don't have this problem.
I have been following this issue since 2017 and after upgrading the Atlassian Team Calendars today to version 6.0.27 the issue doesn’t happen anymore - hurray! - so I thought I would share the news. I am running confluence 6.11.2 and iOS 12.2 safari.
Sorry - we're still on 5.8 I guessed since this issue has been open for so long that it's always the same location that causes the problem.
However, you can open the Confluence login page in Chrome with DevTools enabled and see the 401 in the Console.
@Felix Rotthowe
which version of confluence do you use? With 6.10.2 this workaround doesn't work. The location you mentioned isn't requested from our mobile devices.
Adding the following snippet to our nginx.conf (nginx handles SSL termination in our setup) before the proxy configuration solved the problem:
#workaround for https://jira.atlassian.com/browse/CONFSERVER-43776 location /rest/menu/latest/isAppSuggestionAvailable { return 200 '{}'; add_header Content-Type text/plain; }
Disabling the confluence mobile plugin is not a workaround - we've got it disabled on ours (https://support.member.buzz) and the same problem happens.
Thanks for your interest in this issue.
We did an investigation and found that:
We decided to close this ticket and advise our customers to upgrade to the latest versions iOS and Safari. We will continue to keep an eye on this. Please raise a support ticket if you still encounter problems with iOS Safari 12.2 or newer.