We couldn't load all Actvitity tabs. Refresh the page to try again.
If the problem persists, contact your Jira admin.
IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

    • Icon: Bug Bug
    • Resolution: Obsolete
    • Icon: Low Low
    • 6.14.0
    • 5.7
    • Editor - Attachment

      Hello,

      Trying to upload an image in Confluence 5.7, I have an issue on with a PNG.
      The upload progress bar reach 100% but stay stucked afterwards.
      After further analysis, it is because it was in RGB32. After converted it to RGB24, the upload worked.

      Note: directly drag and drop the image to the confluence page ,worked with RGB32 but after this is was not possible to add any effect afterwards.

      Find in attachement the original RGB32 PNG, the copy after RGB24 convertion and the side-by-side comnparison of the upload result.

        1. AAD_logo.png
          AAD_logo.png
          71 kB
        2. AAD_logo - Copy.png
          AAD_logo - Copy.png
          68 kB
        3. side-by-side.JPG
          side-by-side.JPG
          15 kB
        4. Editor Conf 5.6.png
          Editor Conf 5.6.png
          186 kB
        5. Upload Conf 5.6.png
          Upload Conf 5.6.png
          40 kB

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • Icon: Bug Bug
              • Resolution: Obsolete
              • Icon: Low Low
              • 6.14.0
              • 5.7
              • Editor - Attachment

                Hello,

                Trying to upload an image in Confluence 5.7, I have an issue on with a PNG.
                The upload progress bar reach 100% but stay stucked afterwards.
                After further analysis, it is because it was in RGB32. After converted it to RGB24, the upload worked.

                Note: directly drag and drop the image to the confluence page ,worked with RGB32 but after this is was not possible to add any effect afterwards.

                Find in attachement the original RGB32 PNG, the copy after RGB24 convertion and the side-by-side comnparison of the upload result.

                  1. AAD_logo.png
                    AAD_logo.png
                    71 kB
                  2. AAD_logo - Copy.png
                    AAD_logo - Copy.png
                    68 kB
                  3. side-by-side.JPG
                    side-by-side.JPG
                    15 kB
                  4. Editor Conf 5.6.png
                    Editor Conf 5.6.png
                    186 kB
                  5. Upload Conf 5.6.png
                    Upload Conf 5.6.png
                    40 kB

                        Unassigned Unassigned
                        69b7f8704f00 Philippe PEREZ
                        Affected customers:
                        0 This affects my team
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            69b7f8704f00 Philippe PEREZ
                            Affected customers:
                            0 Vote for this issue
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated:
                              Resolved: