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  1. Confluence Data Center
  2. CONFSERVER-31536

PDF Single-page exports should be run in the background with a "Long running task" view to avoid timing out in OnDemand

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    Description

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      It's possible to have pages of sufficient length that generating a PDF from them takes longer than 60 seconds and so runs into the Nginx timeout period in OnDemand. This makes it basically impossible to successfully generate a PDF that the customer can access. Confluence should generate PDFs with a long-running task view so we avoid this.

      Workaround
      There are two options that you can take as a workaround.

      The first option is to split one long confluence document into several smaller documents.

      Alternatively, you can use the Confluence Space / Multiple page export tool to export the page without it timing out. Please note, you'll need to have the Export Space permission to be able to do this.

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        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-41100 Long running PDF exports are not downloadable

          • High - High priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-31536 PDF Single-page exports should be run in the background with a "Long running task" view to avoid timing out in OnDemand

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-54392 Sufficiently large backup in OnDemand don't display the "Long running task" page before hitting Nginx's 60-second timeout

          • Low - Low priority issues
          • Closed
          was cloned as

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-53758 Pages copy or Page operations with large numbers of attachments should be run in the background with a "Long running task" view to avoid page timeout in Cloud

          • Medium - Medium priority issues
          • Closed

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              Unassigned Unassigned
              nmason Nick Mason
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                Updated:
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