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  1. Confluence Data Center
  2. CONFSERVER-31536

PDF Single-page exports should be run in the background with a "Long running task" view to avoid timing out in OnDemand

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      It's possible to have pages of sufficient length that generating a PDF from them takes longer than 60 seconds and so runs into the Nginx timeout period in OnDemand. This makes it basically impossible to successfully generate a PDF that the customer can access. Confluence should generate PDFs with a long-running task view so we avoid this.

      Workaround
      There are two options that you can take as a workaround.

      The first option is to split one long confluence document into several smaller documents.

      Alternatively, you can use the Confluence Space / Multiple page export tool to export the page without it timing out. Please note, you'll need to have the Export Space permission to be able to do this.

            [CONFSERVER-31536] PDF Single-page exports should be run in the background with a "Long running task" view to avoid timing out in OnDemand

            jonah (Inactive) added a comment - - edited

            Olli fixed this issue recently tacked in another ticket, marking as duplicate: CONF-41100

            jonah (Inactive) added a comment - - edited Olli fixed this issue recently tacked in another ticket, marking as duplicate: CONF-41100

            Carmelo Zaccone added a comment -

            Thank you for you first feedback.
            The suggested workaround are not suitable for our need.

            The document export is a single report which should be communicated to certain authorities. It it not authorized to split into smaller documents
            Furthermore, the multiple page export does not generate a consolidated view of the document. Rather it present a sequenced view of all the pages & sub pages which makes the main consolidated document

            For information, the multiple pages export, assigned to the requested consolidated document, took around 2,40 minutes to export

            Looking forward to a solution
            Regards

            Carmelo Zaccone

            Carmelo Zaccone added a comment - Thank you for you first feedback. The suggested workaround are not suitable for our need. The document export is a single report which should be communicated to certain authorities. It it not authorized to split into smaller documents Furthermore, the multiple page export does not generate a consolidated view of the document. Rather it present a sequenced view of all the pages & sub pages which makes the main consolidated document For information, the multiple pages export, assigned to the requested consolidated document, took around 2,40 minutes to export Looking forward to a solution Regards Carmelo Zaccone

            Robert Chang added a comment -

            This can also occur for Confluence Server (self-hosted) customers who have implemented a similar timeout on their own proxy servers.

            Robert Chang added a comment - This can also occur for Confluence Server (self-hosted) customers who have implemented a similar timeout on their own proxy servers.

              Unassigned Unassigned
              nmason Nick Mason
              Affected customers:
              10 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: