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Bug
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Resolution: Fixed
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Medium
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5.1.5, 5.3.1, 5.7, 5.7-OD-44-026, 5.7.5, 5.8.4, 5.8.5
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- Confluence 5.1.5 on Java 1.7.0_15 (Linux 3.2.0-54-generic).
- Firefox 24 and Word 2010 (14.0) on Windows 7.
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14
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Severity 3 - Minor
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16
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NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.
When a Confluence page has an Info, Note, Warning or Tip macro in its content, the Word export of that page only includes the text contained in the macro (with the title if available). The macro's icon itself is replaced with the word "Icon".
In previous versions of Confluence (3.5.16, 4.3.3), the macros exported fine : icon on the left, text on the right, border and background color as expected.
I wonder if this might come from the fact that the macros used to be displayed using an HTML Table tag, and now use a Div tag with CSS the place the icon.
This makes printing the documentation a pain, since the editor has to hunt for all the "Icon" mentions and rebuild the macros' Table tag and color.
As an aside, this makes copy-pasting the content of a Confluence page in an HTML (or WYSIWYG) page a pain, since all the macro HTML tables are lost there too, replaced with "Icon" and plain text.
See attached files:
- CaptureMacroTestConfluence.PNG: the macros as seen in Confluence 5.1.5.
- CaptureMacroTestWord.PNG: the macros as seen in Word 2010.
Could this be related to CONF-28579 ("Cell background colors do not print out") and CONF-23583 ("The table's border become invisible in the output of the "Export to word"")?
Note that this bug also happens with the Pagetree Word Exporter plugin (https://marketplace.atlassian.com/plugins/com.metainf.confluence.plugin.pagetreeexporter.pagetree-word-exporter-plugin).
Possible workaround solution for PDF export:
Please add the following css code in the Global PDF Stylesheet:
body p
{
font-size: 150%;
}
.confluence-information-macro-note
{
background-image: url(../../../images/icons/macrobrowser/dropdown/note.png);
background-repeat: no-repeat;
background-size:auto;
background-position: 10px 10px;
}
.confluence-information-macro-information
{
background-image: url(../../../images/icons/macrobrowser/dropdown/info.png);
background-repeat: no-repeat;
background-size:auto;
background-position: 10px 10px;
}
.confluence-information-macro-warning
{
background-image: url(../../../images/icons/macrobrowser/dropdown/warning.png);
background-repeat: no-repeat;
background-size:auto;
background-position: 10px 10px;
}
.confluence-information-macro-tip
{
background-image: url(../../../images/icons/macrobrowser/dropdown/tip.png);
background-repeat: no-repeat;
background-size:auto;
background-position: 10px 10px;
}
- is a regression of
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- Closed
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- is duplicated by
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- Closed
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- relates to
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- Closed
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- Closed
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- Closed
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- Gathering Impact
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[CONFSERVER-31307] Word and PDF Export: Info, Note, Warning and Tip macros are not included in the exported document
Hi Catarina,
Yes, we managed to fix the issue with the help of Confluence support. Actually we had to re-add our Confluence SSL certificate to the Java keystore after the upgrade and it worked. Hope this helps.
We also just upgraded from 6.10.0 to 6.15.7 and tips do not export to PDF correctly either. I tried the workaround listed above, no change in the pdf image.
Hey again, 4fd8600115ec
I checked again and 6.15.7 should definitely contain the fix.
I would encourage you to raise a ticket with Atlassian support as it sounds like there may be an issue with your configuration of Confluence (perhaps those stylesheets are not global-level stylesheets but space-level ones?).
Thank you 
Hi Mark, Actually the workaround was tried since it didn't work as such. It doesn't work with or without the CSS stylesheet.
Hey 4fd8600115ec,
The CSS stylesheet in the workaround section is not necessary anymore with that version. Please remove it and see if it fixes the issue.
Hi, we recently upgraded from 5.10.0 to 6.15.7 and have the same issue. It was working fine with the older version but not anymore. The CSS stylesheet doesn't work as well as the images are not there.
Hey sabina.drempetic2128607077!
Confluence 6.14.3 should not use those paths to retrieve the icons but instead has them built in to the export plugin.
It looks like maybe you have applied the workaround described in the ticket. Please try to remove that from the global CSS stylesheet and try to export again.
Let me know how you go.
Thanks for the feedback!
Thanks Paul!