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Bug
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Resolution: Cannot Reproduce
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Low
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None
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5.2.3, 5.3.4, 5.10
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None
Steps to Reproduce
- Create a user with a valid email
- Click "Reset Password"
- Enter the email
- View the email in IE8
Expected Results
The "Reset Password" button in the email should be shown and clickable
Actual Results
The "Reset Password" button in the email is not shown and clickable. This issue occurs in Lotus Notes and Live Mail. The same email viewed in Gmail does not have such issue. But when exporting Gmail into html, this button is not shown.
Findings
The customer found out that the button is also not shown and not clickable when viewed in IE8. Try to view this HTML on IE8 and it won't show anything:
<html> <head><title>test</title> </head> <body> <table> <tr><td class="aui-button-email" style="background: #3068a2; background: -moz-linear-gradient(top, #4687ce 0%, #3068a2 100%); background: -webkit-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: -o-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: -ms-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: linear-gradient(top, #4687ce 0%,#3068a2 100%); -moz-box-sizing: border-box; -webkit-font-smoothing: antialiased;; padding: 0px; border-collapse: collapse; border-radius: 3px; padding: 5px; margin: 0px"><a href="https://extranet.teosto.fi/confluence/resetuserpassword.action?username=tuukka.ilomaki&token=ed7e2d75e058d944d5b5d3807e2ac5f1823326f7" class="aui-button-email-link" style="color: #3b73af; text-decoration: none; color: #fff; font-weight: bold; padding: 6px; font-size: 14px; line-height: 1,429; font-family: Arial, sans-serif">Reset password</a></td></tr> </table> </body> </html>
Workaround
Please have a look at this comment
- duplicates
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- Closed
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- is related to
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- Closed
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- mentioned in
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page")
Wiki Page
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| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[CONFSERVER-30587] "Reset Password" button in Forgot Your Password emails is not shown for some email clients in IE8
Workaround for Confluence 5.10.x:
Follow the instructions below to change the text colour to black:
- Shut downn Confluence
- Go to Confluence-Install folder
- locate the atlassian-bundled-plugins located in the Confluence-Install\confluence\WEB-INF\atlassian-bundled-plugins
- locate the plugin confluence-email-notifications-plugin-8.4.6.jar
- Backup, and delete this .jar file from this location
- Save this attached new .jar file instead into the same location: confluence-email-notifications-plugin-8.4.6.jar
- Restart Confluence
Philipp Göllner (Scandio)
added a comment - Hi Mario Günter, we can build a .jar with a fix for you. If you still need it please feel free to contact me at philipp.goellner@scandio.de
Philipp Göllner (Scandio)
added a comment - Hi Mario Günter, we can build a .jar with a fix for you. If you still need it please feel free to contact me at philipp.goellner@scandio.de Please provide a fixed .jar for Confluence 5.4.4
I suggest a hyperlink instead of a button.
Thanks!
Replicated as well with Confleuince 5.4.4 and Lotus notes
jxie Issue could be replicated in Confluence 5.3.4 with Lotus Notes
Graham Rivers-Brown
added a comment - Hi Ulrich, I believe it was marked as cannot reproduce because of this comment: https://jira.atlassian.com/browse/CONF-30587?focusedCommentId=520051&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-520051
Which suggests moving to IE8 standards mode fixes the problem. Unfortunately in our company environment we host JIRA on a domain which is defined by IE as "intranet" and there is a setting in IE that tells it to use Compatibility view for intranet sites which is what causes the issue. The desktop support team here couldn't change this preference as we have other intranet sites provided to the business which need this setting enabled.
Graham Rivers-Brown
added a comment - Hi Ulrich, I believe it was marked as cannot reproduce because of this comment: https://jira.atlassian.com/browse/CONF-30587?focusedCommentId=520051&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-520051
Which suggests moving to IE8 standards mode fixes the problem. Unfortunately in our company environment we host JIRA on a domain which is defined by IE as "intranet" and there is a setting in IE that tells it to use Compatibility view for intranet sites which is what causes the issue. The desktop support team here couldn't change this preference as we have other intranet sites provided to the business which need this setting enabled. Thanks for the workaround, Graham.
But why is this issue on "Resolved - Cannot Reproduce", if a workaround exists? *gg
If anyone desperately needs a work around for this (we did as all staff are on Lotus Notes) below is some info which will help you manually modify the email content so it displays correctly.
NOTE: Only tested (by me) against Confluence 5.3 Linux x32 sending emails to Lotus Notes 8.5. Assumes some level of understanding of CSS and how java jars work
- CSS is used to style the button on the forgot password email
- the CSS does not cater properly for IE8 based systems where IE8 is not set in standards mode
- the CSS files are contained within confluence-email-resources-5.3.jar (install/confluence/WEB-INF/atlassian-bundled-plugins/confluence-email-resources-5.3.jar)
- There are two CSS files that need to be updated within the jar
- css\all-clients.css
- css\all-clients-min.css
- we updated aui-button-email in the CSS from #fff to #3068a2
I've attached a screenshot showing the forgot password email in Lotus Notes as well as our patched jar file.
Graham Rivers-Brown
added a comment - - edited If anyone desperately needs a work around for this (we did as all staff are on Lotus Notes) below is some info which will help you manually modify the email content so it displays correctly.
NOTE: Only tested (by me) against Confluence 5.3 Linux x32 sending emails to Lotus Notes 8.5. Assumes some level of understanding of CSS and how java jars work
CSS is used to style the button on the forgot password email
the CSS does not cater properly for IE8 based systems where IE8 is not set in standards mode
the CSS files are contained within confluence-email-resources-5.3.jar (install/confluence/WEB-INF/atlassian-bundled-plugins/confluence-email-resources-5.3.jar)
There are two CSS files that need to be updated within the jar
css\all-clients.css
css\all-clients-min.css
we updated aui-button-email in the CSS from #fff to #3068a2
I've attached a screenshot showing the forgot password email in Lotus Notes as well as our patched jar file. Hi james.boulton : can you specify which browser and email client? If they are not using IE8, can you make a separate issue for each browser/email client that this issue affects?
Hi,
This is affecting our users across a number of browsers and email clients for our OnDemand setup.
Are there any plans for a fix or workaround?
Thanks.
Jamse
James Boulton
added a comment - - edited Hi,
This is affecting our users across a number of browsers and email clients for our OnDemand setup.
Are there any plans for a fix or workaround?
Thanks.
Jamse If you switch to IE8 standards mode (not quirks mode, OR IE7 standards mode), the button should show up.
Hi tuukka.ilomaki,
We have confirmed that this is a valid bug. Sorry for the inconvenience!
Regards,
Amalia
Hi asanusi
Thanks for the update on this issue. If this is occurring in IE8 then yes, this is a valid bug that we'll need to resolve. I will re-open the ticket.
Regards
You might not support Lotus Notes but you claim to support IE8. As described in the issue, the HTML does not render properly on IE8 and that is the problem. It is just demonstrated on Lotus Notes since it uses IE to render HTML content.
Hi Amalia
Thanks for raising this issue. Unfortunately Lotus Notes is not one of the email clients that we currently support. As such I'm going to close this issue out.
Regards
Attached is a version that I've modified for Confluence 6.2.3
confluence-email-notifications-plugin-8.8.3.jar