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  1. Confluence Data Center
  2. CONFSERVER-30587

"Reset Password" button in Forgot Your Password emails is not shown for some email clients in IE8

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Details

    Description

      Steps to Reproduce

      1. Create a user with a valid email
      2. Click "Reset Password"
      3. Enter the email
      4. View the email in IE8

      Expected Results

      The "Reset Password" button in the email should be shown and clickable

      Actual Results

      The "Reset Password" button in the email is not shown and clickable. This issue occurs in Lotus Notes and Live Mail. The same email viewed in Gmail does not have such issue. But when exporting Gmail into html, this button is not shown.

      Findings

      The customer found out that the button is also not shown and not clickable when viewed in IE8. Try to view this HTML on IE8 and it won't show anything:

      <html>
<head><title>test</title>

</head>
<body>
<table>
<tr><td class="aui-button-email" style="background: #3068a2; background: -moz-linear-gradient(top, #4687ce 0%, #3068a2 100%); background: -webkit-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: -o-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: -ms-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: linear-gradient(top, #4687ce 0%,#3068a2 100%); -moz-box-sizing: border-box; -webkit-font-smoothing: antialiased;; padding: 0px; border-collapse: collapse; border-radius: 3px; padding: 5px; margin: 0px"><a href="https://extranet.teosto.fi/confluence/resetuserpassword.action?username=tuukka.ilomaki&amp;token=ed7e2d75e058d944d5b5d3807e2ac5f1823326f7" class="aui-button-email-link" style="color: #3b73af; text-decoration: none; color: #fff; font-weight: bold; padding: 6px; font-size: 14px; line-height: 1,429; font-family: Arial, sans-serif">Reset password</a></td></tr>
</table>
</body>
</html>

      Workaround

      Please have a look at this comment

      Attachments

        1. confluence_5.4.4.png
          confluence_5.4.4.png
          33 kB
        2. confluence-email-notifications-plugin-8.4.6.jar
          153 kB
        3. confluence-email-notifications-plugin-8.8.3.jar
          154 kB
        4. confluence-email-resources-5.3.jar
          48 kB
        5. ie8-standards-mode.jpg
          ie8-standards-mode.jpg
          265 kB
        6. live mail.png
          live mail.png
          123 kB
        7. lotus-notes-reset-password-email-jar-fix.png
          lotus-notes-reset-password-email-jar-fix.png
          30 kB

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-33475 Confluence Sign-up/password reset email doesn't render and break links in Lotus Notes.

          • Medium - Medium priority issues
          • Gathering Impact
          is related to

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-32414 Button in Reset Password Email Not Rendering Correctly in Lotus Notes

          • Low - Low priority issues
          • Closed
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              asanusi AmaliaA
              Votes:
              2 Vote for this issue
              Watchers:
              17 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: