Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-30587

"Reset Password" button in Forgot Your Password emails is not shown for some email clients in IE8

    XMLWordPrintable

Details

    Description

      Steps to Reproduce

      1. Create a user with a valid email
      2. Click "Reset Password"
      3. Enter the email
      4. View the email in IE8

      Expected Results

      The "Reset Password" button in the email should be shown and clickable

      Actual Results

      The "Reset Password" button in the email is not shown and clickable. This issue occurs in Lotus Notes and Live Mail. The same email viewed in Gmail does not have such issue. But when exporting Gmail into html, this button is not shown.

      Findings

      The customer found out that the button is also not shown and not clickable when viewed in IE8. Try to view this HTML on IE8 and it won't show anything:

      <html>
      <head><title>test</title>
      
      </head>
      <body>
      <table>
      <tr><td class="aui-button-email" style="background: #3068a2; background: -moz-linear-gradient(top, #4687ce 0%, #3068a2 100%); background: -webkit-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: -o-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: -ms-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: linear-gradient(top, #4687ce 0%,#3068a2 100%); -moz-box-sizing: border-box; -webkit-font-smoothing: antialiased;; padding: 0px; border-collapse: collapse; border-radius: 3px; padding: 5px; margin: 0px"><a href="https://extranet.teosto.fi/confluence/resetuserpassword.action?username=tuukka.ilomaki&amp;token=ed7e2d75e058d944d5b5d3807e2ac5f1823326f7" class="aui-button-email-link" style="color: #3b73af; text-decoration: none; color: #fff; font-weight: bold; padding: 6px; font-size: 14px; line-height: 1,429; font-family: Arial, sans-serif">Reset password</a></td></tr>
      </table>
      </body>
      </html>

      Workaround

      Please have a look at this comment

      Attachments

        1. confluence_5.4.4.png
          33 kB
          Mario Günter
        2. confluence-email-notifications-plugin-8.4.6.jar
          153 kB
          Monique Khairuliana
        3. confluence-email-notifications-plugin-8.8.3.jar
          154 kB
          Dalectric
        4. confluence-email-resources-5.3.jar
          48 kB
          Graham Rivers-Brown
        5. ie8-standards-mode.jpg
          265 kB
          Chii
        6. live mail.png
          123 kB
          AmaliaA
        7. lotus-notes-reset-password-email-jar-fix.png
          30 kB
          Graham Rivers-Brown

        Issue Links

          Activity

            People

              Unassigned Unassigned
              asanusi AmaliaA
              Votes:
              2 Vote for this issue
              Watchers:
              17 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: