Jira issues within certain third-party macros will not load

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    • 5
    • Minor

      Issue Summary

      When adding the Jira issues macro or simply pasting the link of a Jira issue within certain third-party apps the following messages are displayed instead of Jira's content:

      At this moment, we have already identified this behavior happening within the following third-party apps:

      • Refined tabs

      Steps to Reproduce

      1. Create a Confluence page.
      2. There, add a third-party macro like UI Expand or UI Tabs, then add the Jira Legacy macro inside them to retrieve Jira issues.
      3. Make sure you have access to Jira and paste the issue link within the body of the macro in question or insert the Jira issue macro to display multiple Jira issues.
      4. Publish the page.
      5. The issue happens both in the Legacy Editor as well as in the New Editor.

      Expected Results

      The macro should have its content displayed.

      Actual Results

      The Jira macro keeps spinning and has the following message:

      Getting issue details... 

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

            Assignee:
            Unassigned
            Reporter:
            Vinod Reddy - [Atlassian Support]
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              Created:
              Updated:
              Resolved: