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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: TAP - Linking Platform
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11
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Minor
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4
Description:
There is a functional regression and parity gap between the Jira Legacy macro and the new Jira Work Items macro in Confluence Cloud when displaying issue counts.
When configuring the new Jira Work Items macro to display as a "Total work item count" (Inline), the macro successfully shows the numeric count for 0 issues or 2+ issues (for example: "0 issues" or "2 issues"). However, when the JQL query returns exactly 1 issue, the macro automatically overwrites the configuration and forces a single issue Smart Link text instead of the numeric count ("1 issue").
Steps to Reproduce:
1. Insert the Jira Work Items macro on a Confluence Cloud page.
2. Enter a JQL query that returns exactly 1 issue.
3. In the display options, select "Total work item count" (Inline).
4. Publish the page.
Expected Result:
The page displays a consistent numerical counter asset, showing "1 issue", keeping visual parity with the 0 or 2+ count layouts.
Actual Result:
The count layout is broken. The macro completely changes formats and renders as a text Smart Link to that specific single ticket (for example: "[PROJ-123] Summary of Ticket").
Business Impact:
This breaks the visual alignment, layout, and scanning reliability of automated status dashboards, tables, and KPIs. Users cannot build predictable report templates because a single ticket randomly alters the entire page layout.
This regression is a significant backward step from the functionality of the legacy Jira macro. I strongly hope to see this layout issue resolved before the legacy macro is fully deprecated by Atlassian, as otherwise many users and teams running automated dashboards will face this exact same challenge.
- is duplicated by
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CONFCLOUD-77910 New Jira Issues Macro displays in issue view and not count view if JQL yields only 1 result
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- Closed
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- is related to
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CONFCLOUD-76879 JQL and Basic search is not easy to add a simple issue to the Jira issue macro
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- Closed
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CONFCLOUD-77380 Ability to configure the maximum number of issues displayed in the new JIRA issues macro
- Gathering Interest
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CONFCLOUD-77749 Make "Inline" the default view for Jira Issue macros (instead of "Table") when listing a single issue
- Gathering Interest
- relates to
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CONFCLOUD-35826 Enhancement: macro to display single JIRA field in Confluence page
- Gathering Interest
- is implemented by
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EDM-10731 Loading...
- is resolved by
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NAVX-1374 Loading...