Hi everyone,

This is Trevor from the Confluence team. It is now possible to mention a user through Confluence automation. The syntax is the same as Jira automation, and it looks like this:

accountId:<the account ID>

For example, accountId:12345. You can also combine this with smart values, eg {{page.author.accountId}}.

This syntax works in the 'Add comment' action and the 'Publish new page' action (if you include content in the page body).

Note that we have not yet added support for mentioning groups through Confluence automation. Please continue to vote and comment on this ticket with your needs and use-cases for mentioning groups with automation.

Best,

Trevor Angle

We're actively working on adding user @mention support and will also evaluate potentially adding support for group @mentions a bit later.

This impacts automation I created within Confluence. The workaround does work for me, but isn't ideal. Being able to explicitly specify users (by name), via the proper component, would be a much more straight forward process.

https://jira.atlassian.com/browse/JRACLOUD-80134

Can see that the link above is also gathering interest

We are now hitting instance email limits because Jira Automation does not have this feature. We need to issue group notifications when certain issues reach a specific status. The addresses are set in a user group. But the only way to address user groups via automation is via email (our company does not use internal chat like slack or teams). This means that there is no scalability. We are now hitting the cap on the outgoing emails per 24h

How is this not already something that exists?

Having to type IDs doesn't tell us who's there and if we hire some one else we have to edit all of our automation. 

The workaround unfortunately is temporal and when the user changes then every time the rule requires to be edited.