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  1. Confluence Cloud
  2. CONFCLOUD-77907

Attachment previews are disabled for certain file types in the legacy editor

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    Description

      Issue Summary

      Known affected file types:

      • PDF files
      • Excel (.xlsx) files

      Previewing is disabled for attachments in the following places:

      • Attachments inserted into legacy page content as a thumbnail or link
      • Attachments macro
      • Attachments menu (... -> Attachments -> Files)

      Steps to Reproduce

      1. Create a page in the legacy editor.
      2. Insert a PDF attachment.
      3. Publish the page.
      4. Click on the attachment thumbnail to open a preview.

      Expected Results

      A pop-up should display a preview of the PDF file.

      Actual Results

      A warning flag is displayed:

      The preview feature is temporarily unavailable.
      We're working on it. In the meantime, to view the file you can download it by going to ... > Attachments > Files.

      or the "Preview" button is unavailable.

      Workaround

      • Use the PDF macro to display an inline preview.
      • Download the attachment in the `(...) -> Attachments -> Files` menu.
      • Convert the page to the new editor.

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              jramos@atlassian.com Josh Ramos
              jramos@atlassian.com Josh Ramos
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              Dates

                Created:
                Updated:
                Resolved: