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  1. Confluence Cloud
  2. CONFCLOUD-74283

Previously revoked users on approved domains get a "You have stumbled on restricted space" after rejoining Confluence

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      Issue Summary

      Users on approved domains get a misleading "You have stumbled on restricted space" message when trying to access a Confluence link after re-joining the site when JSM access is enabled in the instance's Global Permissions.

      Steps to Reproduce

      1. Enable JSM access to use confluence from the Confluence Global permissions.
      2. Have a user on an approved domain user and ensure Confluence product access is enabled for new users.
      3. Revoke product access for Confluence for the user (e.g., because of inactivity)
      4. Try to re-access Confluence as the user, e.g., by accessing a confluence page/space open to licensed users.

      Expected Results

      • Users should get a screen that they're joining Confluence and then be redirected to the page they were trying to access.

      Actual Results

      • User gets a "You have stumbled on restricted space" warning on the Confluence page.

      • The user needs to re-login to the instance or clear cache on the browser to solve the issue.
      • Or the admin needs to explicitly add the user to the product access groups.

      Workaround

      Disable JSM access (if not being used) from the global settings to have the expected results as mentioned above.

        1. image-2024-05-10-16-10-57-066.png
          118 kB
          Patrick Leaton
        2. image-2024-05-10-16-13-16-300.png
          368 kB
          Patrick Leaton
        3. joining-confluence.png
          100 kB
          Uchechi I
        4. Screen Shot 2022-07-18 at 5.29.42 pm.png
          222 kB
          Uchechi I

            77dda3807cad Patrick Leaton
            e32c3a85cf21 Uchechi I
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              Created:
              Updated:
              Resolved: