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Bug
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Resolution: Fixed
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High
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12
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Severity 3 - Minor
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4
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Issue Summary
Users on approved domains get a misleading "You have stumbled on restricted space" message when trying to access a Confluence link after re-joining the site when JSM access is enabled in the instance's Global Permissions.
Steps to Reproduce
- Enable JSM access to use confluence from the Confluence Global permissions.
- Have a user on an approved domain user and ensure Confluence product access is enabled for new users.
- Revoke product access for Confluence for the user (e.g., because of inactivity)
- Try to re-access Confluence as the user, e.g., by accessing a confluence page/space open to licensed users.
Expected Results
- Users should get a screen that they're joining Confluence and then be redirected to the page they were trying to access.
Actual Results
- User gets a "You have stumbled on restricted space" warning on the Confluence page.
- The user needs to re-login to the instance or clear cache on the browser to solve the issue.
- Or the admin needs to explicitly add the user to the product access groups.
Workaround
Disable JSM access (if not being used) from the global settings to have the expected results as mentioned above.
- relates to
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CONFCLOUD-79079 Improve messaging when previously revoked users on approved domains regain access to Confluence
- Gathering Interest
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ACE-737 Loading...
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Previously revoked users on approved domains get a "You have stumbled on restricted space" after rejoining Confluence
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Resolution: Fixed
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High
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12
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Severity 3 - Minor
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4
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Issue Summary
Users on approved domains get a misleading "You have stumbled on restricted space" message when trying to access a Confluence link after re-joining the site when JSM access is enabled in the instance's Global Permissions.
Steps to Reproduce
- Enable JSM access to use confluence from the Confluence Global permissions.
- Have a user on an approved domain user and ensure Confluence product access is enabled for new users.
- Revoke product access for Confluence for the user (e.g., because of inactivity)
- Try to re-access Confluence as the user, e.g., by accessing a confluence page/space open to licensed users.
Expected Results
- Users should get a screen that they're joining Confluence and then be redirected to the page they were trying to access.
Actual Results
- User gets a "You have stumbled on restricted space" warning on the Confluence page.
- The user needs to re-login to the instance or clear cache on the browser to solve the issue.
- Or the admin needs to explicitly add the user to the product access groups.
Workaround
Disable JSM access (if not being used) from the global settings to have the expected results as mentioned above.
- relates to
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- Closed
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- was cloned as
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- Gathering Interest
- is action for
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- mentioned in
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Patrick Leaton
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- Votes:
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8 Vote for this issue
- Watchers:
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24 Start watching this issue
- Created:
- Updated:
- Resolved: