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  1. Confluence Cloud
  2. CONFCLOUD-79079

Improve messaging when previously revoked users on approved domains regain access to Confluence

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      Issue Summary

      Users on approved domains get a misleading "You have stumbled on restricted space" message when trying to access a Confluence link after re-joining the site when JSM access is enabled in the instance's Global Permissions.

      Steps to Reproduce

      1. Enable JSM access to use confluence from the Confluence Global permissions.
      2. Have a user on an approved domain user and ensure Confluence product access is enabled for new users.
      3. Revoke product access for Confluence for the user (e.g., because of inactivity)
      4. Try to re-access Confluence as the user, e.g., by accessing a confluence page/space open to licensed users.

      Suggested Results

      Inform users accessing Confluence through an approved domain that it may take time for licensing to sync before they can view content, and they should retry/refresh the page in a few minutes.

      Actual Results

      Per changes from CONFCLOUD-74283 , users see screen indicating that they need access to view this space, and can click on CTA that will allow them to be granted a Confluence license and full access to the site.

      This will only be shown if the current user's domain has been approved to join Confluence without requiring an admin approval through the Admin's user access settings. If the user's domain is not approved for direct access, we will not be able to redirect them accordingly due to the broader issue that the aforementioned related ticket will aim to fix.

       

      The user will then be re-directed to their profile to authenticate the user. After some time, they will be granted access to the space and can view the content.

       

      Workaround

      Disable JSM access (if not being used) from the global settings to have the expected results as mentioned above.

            Unassigned Unassigned
            e32c3a85cf21 Uchechi I
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              Created:
              Updated: