Issue Summary

      When a page

      • takes long enough to load (greater than the time out period)
      • and, doesn't change during that delay
      • and, hasn't loaded the anchor macros yet

      The deep link scrolling mechanism times out and can't find an anchor macro to scroll to.

      Steps to Reproduce

      1. Create a page that takes a long time to load before macros are loaded (possibly with an external image reference or large amounts of smart links)
      2. Add an anchor macro (or header) to the page
      3. Try to navigate to the deep link target (anchor macro or header) by adding `#<target id>` to the page URL or using the "Copy link to heading" button

      Expected Results

      • Page takes time to load and when it settles (stops changing) for more than a few seconds, the page scrolls to the desired target.

         

      Actual Results

      When the page eventually loads, there is no scrolling.
      (note: that the final position may not be directly at the top if there are macros that expanded and caused the content to shift, this isn't a scroll issue, it's just due to normal macro expansion)

      Workaround

      The only known workaround would be to reduce the amount of time the page takes to load.

       

            [CONFCLOUD-72979] Deep link scrolling times out before anchor load

            Atlassian Update - April 16, 2025

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - April 16, 2025 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team!

            Joe Joyce added a comment -

            Hello! Just wanted to note that this bug is extremely disruptive to my team. We regularly use anchor links to cite specific sections of our Wiki when communicating process / requirements to teams we work with. We essentially can't do this anymore due to the bug, as it's rendered our anchor links useless, pointing to errant sections. This adds both friction and toil.

            Joe Joyce added a comment - Hello! Just wanted to note that this bug is extremely disruptive to my team. We regularly use anchor links to cite specific sections of our Wiki when communicating process / requirements to teams we work with. We essentially can't do this anymore due to the bug, as it's rendered our anchor links useless, pointing to errant sections. This adds both friction and toil.

              Unassigned Unassigned
              megan@atlassian.com ME (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: