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  1. Confluence Cloud
  2. CONFCLOUD-68089

Unable to edit office files in the new editor with Atlassian Companion

      Update 15 December 2022

      Hi all,

      Thanks for your comments on this ticket.

      As per https://community.atlassian.com/t5/Confluence-articles/Removing-the-Companion-app-from-Confluence-Cloud/ba-p/1884657#M3406 we won't be fixing the Companion App on Cloud.

      Again as per the article above if you are currently using the Companion app, here are some alternatives to try:

      1. Use the /slash command to embed Google Drive files and edit these in real-time with your colleagues.
      1. Manually replace the file from the Attachments page by deleting and re-uploading the file or by dragging and dropping the file.

       

      Summary

      Users are unable to edit office files externally when previewing them in the new editor. In preview mode the user would not have the Edit With option, provided by Atlassian Companion, and will only allow the file to be downloaded.

      Environment

      • New Editor
      • Atlassian Companion

      Steps to Reproduce

      1. Create a page using the new editor;
      2. Insert an office file into the page (i.e. a .xlsx spreadsheet);
      3. Publish the page, and click the recently inserted file;

      Expected Results

      • User should be able to have the option to click Edit With and open the file on an external application, via Atlassian Companion, when previewing the file;

      Actual Results

      • User is only able to either Download or Close the file preview, and no option to open the file externally.

        Notes

      Workaround

      1. Open page
      2. Go to "Attachments" list (using the ... button -> Attachments)
      3. Find your attachment and click View
      4. In preview mode you'll be able to edit the file by clicking Edit With.

            [CONFCLOUD-68089] Unable to edit office files in the new editor with Atlassian Companion

            Hi all,

            Thanks for your comments on this ticket.

            As per https://community.atlassian.com/t5/Confluence-articles/Removing-the-Companion-app-from-Confluence-Cloud/ba-p/1884657#M3406 we won't be fixing the Companion App on Cloud.

            Again as per the article above if you are currently using the Companion app, here are some alternatives to try:

            1. Use the /slash command to embed Google Drive files and edit these in real-time with your colleagues.
            1. Manually replace the file from the Attachments page by deleting and re-uploading the file or by dragging and dropping the file.

            Owen Wallis added a comment - Hi all, Thanks for your comments on this ticket. As per https://community.atlassian.com/t5/Confluence-articles/Removing-the-Companion-app-from-Confluence-Cloud/ba-p/1884657#M3406 we won't be fixing the Companion App on Cloud. Again as per the article above if you are currently using the Companion app, here are some alternatives to try: Use the /slash command to embed Google Drive files and edit these in real-time with your colleagues. Manually replace the file from the Attachments page by deleting and re-uploading the file or by dragging and dropping the file.

            Max Ucros added a comment -

            Still commenting years later - can we get a fix or some eyeballs on this? 

            Max Ucros added a comment - Still commenting years later - can we get a fix or some eyeballs on this? 

            Rowan Page added a comment -

            Basically makes confluence not work as a document storage solution, and you think this is a Priority low............. and don't fix it for a couple of years

            Rowan Page added a comment - Basically makes confluence not work as a document storage solution, and you think this is a Priority low............. and don't fix it for a couple of years

            Dear all,

             

            facing the same issue moving from OnPrem to Cloud  and now the Companion "edit" feature of Excel etc. does not work anymore without this workaround.

            We tried to migrate away from sharepoint to Confluence but with this bad way to edit the Office files, I fear we have to wait another 2 years for a solution (so long-term is 2+ years)

            Joerg Metzger added a comment - Dear all,   facing the same issue moving from OnPrem to Cloud  and now the Companion "edit" feature of Excel etc. does not work anymore without this workaround. We tried to migrate away from sharepoint to Confluence but with this bad way to edit the Office files, I fear we have to wait another 2 years for a solution (so long-term is 2+ years)

            So a year and a half later... nothing? Can't be bother fixing basic bugs? Isn't one of your value's 'Don't eff the customer'?

            Sharepoint is crap but its still better than you when it comes to managing documents. I have given up on moving document management to Confluence and we will stay on Sharepoint now.

            Peter Natale added a comment - So a year and a half later... nothing? Can't be bother fixing basic bugs? Isn't one of your value's 'Don't eff the customer'? Sharepoint is crap but its still better than you when it comes to managing documents. I have given up on moving document management to Confluence and we will stay on Sharepoint now.

            Ed Waugh added a comment -

            I agree with the other comments here, there is no way this should be long term backlog, very fundamental feature of a documentation system missing. 

            Ed Waugh added a comment - I agree with the other comments here, there is no way this should be long term backlog, very fundamental feature of a documentation system missing. 

            I agree, now I had to create a duplicate page with the old editor just to get this working

            Sara Follestad added a comment - I agree, now I had to create a duplicate page with the old editor just to get this working

            It is really really annoying that this functionality doesn't work anymore! Mainly for the reason it already DID work. It restricts us in the whole work with confluence.

            Carolin Kranz added a comment - It is really really annoying that this functionality doesn't work anymore! Mainly for the reason it already DID work. It restricts us in the whole work with confluence.

            Seriously?!?!?!  You FORCE me onto a new editor and the most basic functionality doesnt work and is you 'long term roadmap' which we all know is Atlassian's way of saying 'we wont do it'.

            I am trying to do everything to move my organisation off sharepoint to you and you are making it VERY easy to go back to the old way. This capability was part of my business case!

            What next, a house with a the toilet on the long term backlog?

            Here's an idea, MAKE THE NEW EDITOR OPTIONAL!!

            Peter Natale added a comment - Seriously?!?!?!  You FORCE me onto a new editor and the most basic functionality doesnt work and is you 'long term roadmap' which we all know is Atlassian's way of saying 'we wont do it'. I am trying to do everything to move my organisation off sharepoint to you and you are making it VERY easy to go back to the old way. This capability was part of my business case! What next, a house with a the toilet on the long term backlog? Here's an idea, MAKE THE NEW EDITOR OPTIONAL!!

            Kyle added a comment -

            This should have a higher priority and severity as the rollout of the new editor has broken the documented edit attachments functionality. All of our confluence users are impacted even though there is a workaround.

            Kyle added a comment - This should have a higher priority and severity as the rollout of the new editor has broken the documented edit attachments functionality. All of our confluence users are impacted even though there is a workaround.

              Unassigned Unassigned
              halegra Helton A. (Inactive)
              Affected customers:
              14 This affects my team
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: