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  1. Confluence Cloud
  2. CONFCLOUD-65514

Editor fails to load - "Something went wrong after loading the editor." message displayed

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      Editor fails to load

      Steps to Reproduce

      1. Go to a published page in Confluence Cloud
      2. Click the Edit (pencil) Icon

      Expected Results

      Editor loads as expected.

      Actual Results

      Editor fails to load with the following message displayed in the upper-right hand corner of the window:

      Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing

      The below error is seen in browser console:

      Synchrony: Error: entity destroyed

      Workaround

      As a workaround, for now, you can refresh the page each time this happens and it should fix the issue.

            [CONFCLOUD-65514] Editor fails to load - "Something went wrong after loading the editor." message displayed

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 3092886 ] New: JAC Bug Workflow v3 [ 3429639 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Klaus (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Resolved [ 5 ]
            SET Analytics Bot made changes -
            UIS Original: 123 New: 125
            Bugfix Automation Bot made changes -
            Support reference count Original: 94 New: 95
            Bugfix Automation Bot made changes -
            Support reference count Original: 93 New: 94
            SET Analytics Bot made changes -
            UIS Original: 124 New: 123
            SET Analytics Bot made changes -
            UIS Original: 122 New: 124
            Bugfix Automation Bot made changes -
            Support reference count Original: 92 New: 93
            SET Analytics Bot made changes -
            UIS Original: 123 New: 122
            Klaus (Inactive) made changes -
            Summary Original: Editor fails to load New: Editor fails to load - "Something went wrong after loading the editor." message displayed

              kihlberg Klaus (Inactive)
              lmartins Lucas Lara Martins
              Affected customers:
              127 This affects my team
              Watchers:
              115 Start watching this issue

                Created:
                Updated:
                Resolved: