Summary

      Pages exports to PDF are failing with the error below, at 0%:

      There was an error in the export. Please check your log files.

      Environment

      • Confluence Cloud

      Steps to Reproduce

      1. Access a page
      2. Click on •••
      3. Export to PDF

      Expected Results

      The page should be exported

      Actual Results

      The export fails immediately, with 0% and the error

      There was an error in the export. Please check your log files.

      as shown below:

      Workaround

      1. Access the page with Chrome
      2. Click on ••• and select "View source"
      3. Export to PDF using the browser shortcut (Ctrl+P or command+P)

          Form Name

            [CONFCLOUD-62982] Page exports to PDF are failing at 0%

            Hi everyone,

            Thank you for providing your feedback on this ticket and watching it for updates. The description of this issue describes a symptom for which there could be a number of root causes.

            We've done some investigation over the past few months and believe we've addressed some of these - as a result, we've seen a decrease in the number of reports we've had for this issue.

            I'm resolving this ticket as "Answered" rather than "Done" because it is possible for to run into the same symptoms in future - if that happens, please raise a support ticket with us so that we can investigate and assist further.

            Thanks,
            Edith Tom

            edith (Inactive) added a comment - Hi everyone, Thank you for providing your feedback on this ticket and watching it for updates. The description of this issue describes a symptom for which there could be a number of root causes. We've done some investigation over the past few months and believe we've addressed some of these - as a result, we've seen a decrease in the number of reports we've had for this issue. I'm resolving this ticket as "Answered" rather than "Done" because it is possible for to run into the same symptoms in future - if that happens, please raise a support ticket with us so that we can investigate and assist further. Thanks, Edith Tom

            Hello,

            we've scheduled this work on our current sprint. We'll update the ticket once we have a better estimate for how we can fix this. We are sorry for all the trouble this is causing.

            Klaus (Inactive) added a comment - Hello, we've scheduled this work on our current sprint. We'll update the ticket once we have a better estimate for how we can fix this. We are sorry for all the trouble this is causing.

            We are also affected by this only on certain pages

            Bobby Drake added a comment - We are also affected by this only on certain pages

            Still affected by this, unfortunately work around formatting is unacceptable for our use case.

            Mike Averto added a comment - Still affected by this, unfortunately work around formatting is unacceptable for our use case.

            Hi All,

            I was the original reporter and just wanted to mention that the issue is no longer reproducible from my side. It appears to have been resolved a day or so after the bug report.

            Cheers,

            Ken

            Ken Stephen added a comment - Hi All, I was the original reporter and just wanted to mention that the issue is no longer reproducible from my side. It appears to have been resolved a day or so after the bug report. Cheers, Ken

              Unassigned Unassigned
              gtworkowski Guilherme T (Inactive)
              Affected customers:
              7 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: