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Bug
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Resolution: Timed out
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Medium
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51
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Severity 2 - Major
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1
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Summary
Import a word document fails when using any browsers on Windows (tested with IE11, Microsoft Edge, Firefox and Chrome)
Environment
Cloud
Windows
Steps to Reproduce
- Import a Word document
- Create a page in Confluence or go to an existing page. Click the ellipse
- Choose > Import Word Document
- Choose Select File
Expected Results
- The file is imported with success
Actual Results
- import fails with different error messages:
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- Token verification failed: jwt expired
- Invalid file type. Only word documents are supported
Workaround
No known workaround
- is duplicated by
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- Closed
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- depended on by
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MODES-101 Failed to load
[CONFCLOUD-58350] Import Word Documents not working on Windows
| Resolution | New: Timed out [ 10 ] | |
| Status | Original: Long Term Backlog [ 12073 ] | New: Closed [ 6 ] |
| Labels | Original: cc-integrations cc-platform confirmed-bug defense-squad grooming-ready importsources | New: cc-integrations cc-platform confirmed-bug defense-squad grooming-ready importsources stale-bulk-close202501 |
| Remote Link | Original: This issue links to "GENI-101 (Product Fabric JIRA)" [ 468956 ] | New: This issue links to "MODES-101 (Product Fabric JIRA)" [ 468956 ] |
| Remote Link | Original: This issue links to "CERN-101 (Product Fabric JIRA)" [ 468956 ] | New: This issue links to "GENI-101 (Product Fabric JIRA)" [ 468956 ] |
| UIS | Original: 2 | New: 1 |
| Sprint | Original: CC Softserve sprint 31, Gracious Perlman, Focused Margulis, Strange Fermat, Recursing Chatterjee, Xenophilius Lovegood, Albus Dumbledore, Percy Weasley [ 6454, 6890, 6977, 6987, 7005, 7020, 7036, 7049 ] | New: CC Softserve sprint 31, Gracious Perlman, Focused Margulis, Strange Fermat, Recursing Chatterjee, Xenophilius Lovegood, Albus Dumbledore, Percy Weasley, SoftServe Sprint 78 [ 6454, 6890, 6977, 6987, 7005, 7020, 7036, 7049, 7063 ] |
| UIS | Original: 3 | New: 2 |
| UIS | Original: 1 | New: 3 |
| Support reference count | Original: 50 | New: 51 |
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.
Thank you again for providing valuable feedback to our team!