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  1. Confluence Cloud
  2. CONFCLOUD-58350

Import Word Documents not working on Windows

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Details

    Description

      Summary

      Import a word document fails when using any browsers on Windows (tested with IE11, Microsoft Edge, Firefox and Chrome)

      Environment

      Cloud

      Windows

      Steps to Reproduce

      • Import a Word document
      • Create a page in Confluence or go to an existing page. Click the ellipse
      • Choose > Import Word Document
      • Choose Select File

      Expected Results

      • The file is imported with success

      Actual Results

      • import fails with different error messages:
        • Token verification failed: jwt expired
        • Invalid file type. Only word documents are supported

      Workaround

      No known workaround

      Attachments

        1. 2019-11-26_23-34-49.mp4
          26.24 MB
        2. Importing a test file.mp4
          23.14 MB
        3. simple_text.docx
          6 kB

        Issue Links

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            People

              c96901865f84 Yurii Kravchenko
              gdohms Guilherme Dohms (Inactive)
              Votes:
              44 Vote for this issue
              Watchers:
              71 Start watching this issue

              Dates

                Created:
                Updated: