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  1. Confluence Cloud
  2. CONFCLOUD-58350

Import Word Documents not working on Windows

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    Details

      Description

      Summary

      Import a word document fails when using any browsers on Windows (tested with IE11, Microsoft Edge, Firefox and Chrome)

      Environment

      Cloud

      Windows

      Steps to Reproduce

      • Import a Word document
      • Create a page in Confluence or go to an existing page. Click the ellipse
      • Choose > Import Word Document
      • Choose Select File

      Expected Results

      • The file is imported with success

      Actual Results

      • import fails with different error messages:
        • Token verification failed: jwt expired
        • Invalid file type. Only word documents are supported

      Workaround

      No known workaround

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              Assignee:
              Unassigned Unassigned
              Reporter:
              gdohms Guilherme Dohms (Inactive)
              Votes:
              27 Vote for this issue
              Watchers:
              54 Start watching this issue

                Dates

                Created:
                Updated: