Import Word Documents not working on Windows

Summary

Import a word document fails when using any browsers on Windows (tested with IE11, Microsoft Edge, Firefox and Chrome)

Environment

Cloud

Windows

Steps to Reproduce

• Import a Word document
• Create a page in Confluence or go to an existing page. Click the ellipse
• Choose > Import Word Document
• Choose Select File

Expected Results

• The file is imported with success

Actual Results

• import fails with different error messages:

• • Token verification failed: jwt expired
  • Invalid file type. Only word documents are supported

Workaround

No known workaround