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  1. Confluence Cloud
  2. CONFCLOUD-55999

JIRA Issues macros don't load "Data cannot be retrieved due to an unexpected error." OAuth authentication failed: consumer_key_unknown

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Details

    Description

      Summary

      JIRA Issues macros don't load.
      Links to JIRA issues show "Data cannot be retrieved due to an unexpected error."

      Environment

      • Confluence Cloud

      Steps to Reproduce

      On affected instance

      1. Search for pages containing JIRA macros using: macroName: jira*
      2. Navigate to the page.

      Error message

      com.atlassian.applinks.internal.common.auth.oauth.OAuthMessageProblemException: OAuth authentication failed: consumer_key_unknown at com.atlassian.applinks.oauth.auth.OAuthApplinksResponseHandler$1.authenticationFailed(OAuthApplinksResponseHandler.java:96) at com.atlassian.applinks.oauth.auth.OAuthApplinksResponseHandler.handle(OAuthApplinksResponseHandler.java:67) at com.atlassian.plugins.rest.module.jersey.JerseyRequest$2.handle(JerseyRequest.java:134) at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:96) at com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:131)

      Workaround

      The issue is usually due to a broken Application Link. Please contact Atlassian Support (by logging a support request in support.atlassian.com) to have the application links reset.

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              Unassigned Unassigned
              gyap Gregory Yap (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              18 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: