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  1. Confluence Cloud
  2. CONFCLOUD-57382

Jira Issues Macro not able to retrieve Jira's metadata

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    Description

      The Issue

      Some instances when utilizing Jira Issues Macro, are not able to render the issues on the page. At first, it seems like an permission error where Confluence is not able to display the issues due to the wrong permissions being set, but even with all due permissions the issue persists.

      Log Messages

      We are able to see the following lines of warning in the logs every time we open a page that is facing the issue:

      WARN: com.atlassian.oauth.serviceprovider.internal.AuthenticatorImpl 
      Problem encountered authenticating OAuth 1.0 client for url "https://INSTANCEURL/sr/jira.issueviews:searchrequest-xml/temp/SearchRequest.xml", error was "consumer_key_unknown", with parameters "{oauth_problem=consumer_key_unknown}"
      

      Workaround

      The issue is usually due to a broken Application Link. Please contact Atlassian Support (by logging a support request in support.atlassian.com) to have the application links reset.

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              Unassigned Unassigned
              mbomfim Kombi, the best car ever (Inactive)
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              Dates

                Created:
                Updated: