[CONFCLOUD-54990] Unable to Export Space to HTML - Hystrix specific - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Fixed
Priority: High
Component/s: Migrations - Space - Export, Space - Import / Export
Labels:
- affects-cloud
- vertigo

Support reference count:
8
Symptom Severity:
Severity 2 - Major
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Summary

Unable to Export Space to HTML - Hystrix specific

Steps to reproduce

Click on Space Tools
Click on Content Tools
Normal Export
Next

Expected Result

Able to export successfully

Actual Result

Time elapse freezed
Completed with Errors after a while

Note

This is Hystrix-specific export to HTML issues:

com.atlassian.confluence.importexport.ImportExportException: Failed to upload application/zip file to filestore. Failure: Failure{cause=com.netflix.hystrix.exception.HystrixRuntimeException: CreateFileFromBinaryMediaApiCommand timed-out and no fallback available., reason=TRANSPORT_ERROR, message='Hystrix command timed out', httpStatusCode=null}
	at com.atlassian.confluence.importexport.impl.HtmlExporter.doExport(HtmlExporter.java:82)
	at com.atlassian.confluence.importexport.DefaultImportExportManager.doExport(DefaultImportExportManager.java:155)
	at com.atlassian.confluence.importexport.DefaultImportExportManager.exportAs(DefaultImportExportManager.java:122)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:333)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
	at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)
	at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:281)
	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213)
	at com.sun.proxy.$Proxy110.exportAs(Unknown Source)
	at com.atlassian.confluence.importexport.actions.ExportSpaceRunner.lambda$executeTask$2(ExportSpaceRunner.java:205)
	at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133)
	at com.atlassian.confluence.importexport.actions.ExportSpaceRunner.executeTask(ExportSpaceRunner.java:181)
	at com.atlassian.confluence.importexport.actions.ExportSpaceRunner.runExport(ExportSpaceRunner.java:113)
	at com.atlassian.confluence.importexport.actions.ExportSpaceRunner.lambda$runTask$1(ExportSpaceRunner.java:106)
	at cloud.atlassian.logmon.datadog.publisher.internal.TaggedFunctionalTimeRecorder.with(TaggedFunctionalTimeRecorder.java:30)
	at com.atlassian.confluence.importexport.actions.ExportSpaceRunner.runTask(ExportSpaceRunner.java:106)
	at com.atlassian.progress.amq.TaskProcessor.accept(TaskProcessor.java:63)
	at com.atlassian.progress.amq.TaskProcessor.accept(TaskProcessor.java:23)
	at com.atlassian.progress.amq.ConcurrencyControlTaskProcessor.accept(ConcurrencyControlTaskProcessor.java:68)
	at com.atlassian.progress.amq.ConcurrencyControlTaskProcessor.accept(ConcurrencyControlTaskProcessor.java:19)
	at com.atlassian.progress.amq.ProgressAwareMessageRunner.processMessage(ProgressAwareMessageRunner.java:52)
	at com.atlassian.confluence.impl.messagequeue.VCacheMessageRunner.lambda$processMessage$0(VCacheMessageRunner.java:21)
	at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$doInRequestContext$0(VCacheRequestContextOperations.java:49)
	at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:83)
	at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:73)
	at com.atlassian.confluence.vcache.VCacheRequestContextOperations.doInRequestContext(VCacheRequestContextOperations.java:48)
	at com.atlassian.confluence.impl.messagequeue.VCacheMessageRunner.processMessage(VCacheMessageRunner.java:20)
	at com.atlassian.confluence.util.zipkin.impl.ZipkinMessageRunner.processMessage(ZipkinMessageRunner.java:43)
	at com.atlassian.messagequeue.internal.core.NestedMessageConsumer.consume(NestedMessageConsumer.java:116)
	at com.atlassian.messagequeue.internal.sqs.SQSMessageConsumer.processReceiveMessageResult(SQSMessageConsumer.java:110)
	at com.atlassian.messagequeue.internal.sqs.SQSMessageConsumer.run(SQSMessageConsumer.java:62)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.confluence.importexport.ImportExportException: com.atlassian.confluence.importexport.ImportExportException: Failed to upload application/zip file to filestore. Failure: Failure{cause=com.netflix.hystrix.exception.HystrixRuntimeException: CreateFileFromBinaryMediaApiCommand timed-out and no fallback available., reason=TRANSPORT_ERROR, message='Hystrix command timed out', httpStatusCode=null}
	at com.atlassian.confluence.importexport.impl.FilestoreTemporaryFileUploaderImpl.upload(FilestoreTemporaryFileUploaderImpl.java:67)
	at com.atlassian.confluence.importexport.impl.HtmlExporter.doExport(HtmlExporter.java:80)
	... 40 more
Caused by: com.atlassian.confluence.importexport.ImportExportException: Failed to upload application/zip file to filestore. Failure: Failure{cause=com.netflix.hystrix.exception.HystrixRuntimeException: CreateFileFromBinaryMediaApiCommand timed-out and no fallback available., reason=TRANSPORT_ERROR, message='Hystrix command timed out', httpStatusCode=null}
	at com.atlassian.confluence.importexport.impl.FilestoreTemporaryFileUploaderImpl.upload(FilestoreTemporaryFileUploaderImpl.java:63)

is related to

CONFCLOUD-52967 Unable to export space as HTML

Closed

mentioned in: Page Failed to load

Form Name

jonah (Inactive) added a comment - 19/Jun/2017 12:30 AM

Hi vkostochka,

You might be affected by https://jira.atlassian.com/browse/CONFCLOUD-55345

You'd have to contact our support team to be sure though.

Best,
Jonah

jonah (Inactive) added a comment - 19/Jun/2017 12:30 AM Hi vkostochka , You might be affected by https://jira.atlassian.com/browse/CONFCLOUD-55345 You'd have to contact our support team to be sure though. Best, Jonah

Vladimir Kostochka added a comment - 16/Jun/2017 5:50 PM

Hi guys, I tried to export today. It doesn't work. Time elapse freeze at 5 min and 2 sec. What should I do?

Regards,

Vladimir

Vladimir Kostochka added a comment - 16/Jun/2017 5:50 PM Hi guys, I tried to export today. It doesn't work. Time elapse freeze at 5 min and 2 sec. What should I do? Regards, Vladimir

jonah (Inactive) added a comment - 15/Jun/2017 2:37 AM

This bug was resolved on May 17th. If you're still experiencing problems with space exports, it's likely to be due to another issue. Please contact support if that is the case for you.

Best,
Jonah

jonah (Inactive) added a comment - 15/Jun/2017 2:37 AM This bug was resolved on May 17th. If you're still experiencing problems with space exports, it's likely to be due to another issue. Please contact support if that is the case for you. Best, Jonah

Tadas Labudis added a comment - 12/Jun/2017 11:53 AM - edited

We are affected by this bug. It seems to be low priority - no wonder given that it's in Atlassian's interests to keep data within the system.

Tadas Labudis added a comment - 12/Jun/2017 11:53 AM - edited We are affected by this bug. It seems to be low priority - no wonder given that it's in Atlassian's interests to keep data within the system.

Mii added a comment - 17/May/2017 7:04 AM

Hello, there's no assignee to this ticket.

Is anyone fixing the critical bug?

We are going to publish and export our manual recently....can't wait for too long.

Please help or provide a workaround!

Mii added a comment - 17/May/2017 7:04 AM Hello, there's no assignee to this ticket. Is anyone fixing the critical bug? We are going to publish and export our manual recently....can't wait for too long. Please help or provide a workaround!

Mii added a comment - 15/May/2017 2:52 AM

Please fix this asap, thank you.

Recently we are going to export html for post production as manual.

This function is crucial for us.

Mii added a comment - 15/May/2017 2:52 AM Please fix this asap, thank you. Recently we are going to export html for post production as manual. This function is crucial for us.

Details

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Activity

[CONFCLOUD-54990] Unable to Export Space to HTML - Hystrix specific

Collapse comment: jonah (Inactive) added a comment - 19/Jun/2017 12:30 AM

Expand comment: jonah (Inactive) added a comment - 19/Jun/2017 12:30 AM

Collapse comment: Vladimir Kostochka added a comment - 16/Jun/2017 5:50 PM

Expand comment: Vladimir Kostochka added a comment - 16/Jun/2017 5:50 PM

Collapse comment: jonah (Inactive) added a comment - 15/Jun/2017 2:37 AM

Expand comment: jonah (Inactive) added a comment - 15/Jun/2017 2:37 AM

Collapse comment: Tadas Labudis added a comment - 12/Jun/2017 11:53 AM, Edited by Tadas Labudis - 12/Jun/2017 11:53 AM

Expand comment: Tadas Labudis added a comment - 12/Jun/2017 11:53 AM, Edited by Tadas Labudis - 12/Jun/2017 11:53 AM

Collapse comment: Mii added a comment - 17/May/2017 7:04 AM

Expand comment: Mii added a comment - 17/May/2017 7:04 AM

Collapse comment: Mii added a comment - 15/May/2017 2:52 AM

Expand comment: Mii added a comment - 15/May/2017 2:52 AM

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