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  1. Confluence Cloud
  2. CONFCLOUD-35251

Unlicensed group of users with access to restricted areas, such as "Customers" in Service Desk

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      We are thinking about buying Service Desk and Confluence. We are much closer to make a decision after You provided new type of license (agents and customers) in Service Desk 2.0.
      Very important for companies like ours (more than 1k small customers) is to have possibility to grant access (read-only) to knowledge base in confluence for authenticated customers who use service desk but we can't afford to buy Confluence license for all of them. Unfortunately in the most of cases we cannot use anonymous access due to company policy.

        1. Global-Permissions-Admin.png
          96 kB
          Steven F Behnke

              Unassigned Unassigned
              7ee8cae5c301 Andrzej Warycha
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                Created:
                Updated: