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  1. Confluence Data Center
  2. CONFSERVER-6246

Images in Word export pages do not show up because of login requirement

      Due to some attachment changes made for 2.2, images on a page exported to Word (in a private space) do not show up. This is because Confluence will now require "Word" to login to view those attachments (when a previous security hole allowed it) accessed through the direct URL, and so the image does not appear.

      e.g. the following IMG tag embedded in the exported Word (HTML) document links directly to an attachment. Attempting to access this (with the domain pre-pended) will result in the login screen appearing.

      <img src="/download/attachments/764/PerspectiveRelationships.png" border="0" />

      Workarounds:
      Office Connector (for 3.5.x and previous versions only)
      The Office Connector for Confluence does not have this problem. Instead of selecting Tools > Export to Word, you select Tools > Edit in Word . This will open up the Confluence page in Word, including any images. You can then do whatever you like with the file on your local machine and save changes back to the server if needed.

      2. Set A Cookie
      Simply login to Confluence using Internet Explorer and tick "Remember my login on this computer". So long as this cookie is maintained by Internet Explorer (i.e. until you wipe your cookies or click log out), you will be able to successfully view all images when viewing your document in Word. Note that this will be remain effective after you close IE although it will need to be performed after a restart of the server.

      Edit: Set A Cookie work around does not work. Please use Office Connector instead.

          Form Name

            [CONFSERVER-6246] Images in Word export pages do not show up because of login requirement

            akazatchkovstower

            Now that the workaround of editing in word is no longer available, could we reopen this ticket for further review? I'm experiencing this issue with Confluence Server v7.4 and looking for either a fix or even a current workaround. I've tried everything within this string with no luck. Thanks so much for any assistance you're able to provide!

            Carol Jones added a comment - akazatchkov /  stower Now that the workaround of editing in word is no longer available, could we reopen this ticket for further review? I'm experiencing this issue with Confluence Server v7.4 and looking for either a fix or even a current workaround. I've tried everything within this string with no luck. Thanks so much for any assistance you're able to provide!

            I have just run into what seems to be a similar issue in Confluence version 6.15.10 affecting graphical elements created by Confluence macros (tip, warning, info, note)  that are not being exported to Word  - neither the icon itself nor the highlight color and text box. I do not know if this has anything to do with permissions as discussed above - I don't get any warnings or prompts to log in.

            James Whitby added a comment - I have just run into what seems to be a similar issue in Confluence version 6.15.10 affecting graphical elements created by Confluence macros (tip, warning, info, note)  that are not being exported to Word  - neither the icon itself nor the highlight color and text box. I do not know if this has anything to do with permissions as discussed above - I don't get any warnings or prompts to log in.

            Issue is still present in Confluence Cloud. How can I get images to appear in my downloaded Word files?

            Wendy Podgursky added a comment - Issue is still present in Confluence Cloud. How can I get images to appear in my downloaded Word files?

            Hi kishsrini

            Thanks for getting in touch. It looks like this may have regressed at some point. I've created CONF-34211 to track this as a separate issue.

            Regards
            Steve Haffenden
            Confluence Bugmaster
            Atlassian

            Steve Haffenden (Inactive) added a comment - Hi kishsrini Thanks for getting in touch. It looks like this may have regressed at some point. I've created CONF-34211 to track this as a separate issue. Regards Steve Haffenden Confluence Bugmaster Atlassian

            Hi,
            Is this bug being tracked separately??!! The issue still persists in Confluence 5.4.4 and none of the workarounds help me in getting rid of this problem. May i know whether you've got a workaround really working for Confluence 5+ ?

            Many Thanks,
            Kishore Srinivasan

            Kishore Srinivasan added a comment - Hi, Is this bug being tracked separately??!! The issue still persists in Confluence 5.4.4 and none of the workarounds help me in getting rid of this problem. May i know whether you've got a workaround really working for Confluence 5+ ? Many Thanks, Kishore Srinivasan

            I'm seeing this issue (or one like it) in Confluence 5.5.2.

            Jason Felix Boileau added a comment - I'm seeing this issue (or one like it) in Confluence 5.5.2.

            This is not fixed in our Confluence Installation (Version 4.3.7). And the Workaround is not possible in version 4.x. What now? Is this fixed in Confluence 5.x?

            Stefan Haubold added a comment - This is not fixed in our Confluence Installation (Version 4.3.7). And the Workaround is not possible in version 4.x. What now? Is this fixed in Confluence 5.x?

            This workaround doesn't work on Confluence v5, is there another solution?

            Conor Harte added a comment - This workaround doesn't work on Confluence v5, is there another solution?

            the "work-around" does not exist in Confluence 4.x anymore

            Hans-Peter Geier added a comment - the "work-around" does not exist in Confluence 4.x anymore

            There are also problems with images from included pages (CONF-26368) and Confluence icons (CONF-26367).

            Michael Knight added a comment - There are also problems with images from included pages ( CONF-26368 ) and Confluence icons ( CONF-26367 ).

              akazatchkov Anatoli
              8d92d19feb5e Jeremy Higgs
              Affected customers:
              153 This affects my team
              Watchers:
              103 Start watching this issue

                Created:
                Updated:
                Resolved: