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  1. Confluence Cloud
  2. CONFCLOUD-53396

Unable to generate Confluence Backup using backup manager

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      Summary

      Confluence backup is not working when Backup Manager is used and include attachments option is checked. Could not generate backup file and when completed shows an error "Woah, Something went wrong! /n Unexpected error during export has occurred"

      How to Replicate

      1. Go to Backup Manager in confluence
      2. Choose Backup and with attachments checked
      3. Wait for the backup to complete with Error "Woah! Something went wrong!'

      Expected Results

      Backup Successful

      Actual Results

      Backup finish with error

      "Woah, Something went wrong! /n Unexpected error during export has occurred"

       

      Workaround

      Run backup without attachment Intermittently works (unless you have Gliffy add-on installed). No workaround for full backup with attachment

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            [CONFCLOUD-53396] Unable to generate Confluence Backup using backup manager

            Mauro Badii (Inactive) added a comment -

            Hi nitesh.rastogi1543718408 from your Support case I can see that the error is now due to a similar but different problem tracked under CONF-46023

            There has been worked done already on that so we are hoping to see updates soon.

            Best regards,
            Mauro

            Mauro Badii (Inactive) added a comment - Hi nitesh.rastogi1543718408 from your Support case I can see that the error is now due to a similar but different problem tracked under CONF-46023 There has been worked done already on that so we are hoping to see updates soon. Best regards, Mauro

            Nitesh Rastogi added a comment -

            This does not work. We still can not take Confluence backup for one of our customers. Please re-open. 

            Nitesh Rastogi added a comment - This does not work. We still can not take Confluence backup for one of our customers. Please re-open. 

            Markus Reisecker added a comment -

            Really great comment @Marcus. But now we should also stop spamming with "great comment" comments, please!

            Markus Reisecker added a comment - Really great comment @Marcus. But now we should also stop spamming with "great comment" comments, please!

            Cesar Pontes added a comment -

            Great comment @Marcus !!! 

            Cesar Pontes added a comment - Great comment @Marcus !!! 

            Sebastien Ribiere added a comment -

            @marcus

             

            I have to admit that I like your comment too.

            It's been a very long time since our last Full Confluence Backup

            Sebastien Ribiere added a comment - @marcus   I have to admit that I like your comment too. It's been a very long time since our last Full Confluence Backup

            Arturas Jakstas added a comment -

            @marcus 

            I really like your comment!

            There are too many versions already, cannot believe it's still not merged to the production branch... 

            Arturas Jakstas added a comment - @marcus  I really like your comment! There are too many versions already, cannot believe it's still not merged to the production branch... 

            Marcus Asmar added a comment -

            Quit spamming everyone with fix versions and actually fix this.

            Marcus Asmar added a comment - Quit spamming everyone with fix versions and actually fix this.

            Sebastien Ribiere added a comment -

             

            As you can see This page has been hidden to site admins here

            Sebastien Ribiere added a comment -   As you can see This page has been hidden to site admins here

            Michael Gleibman added a comment -

            Same here - we're at 1000.690.2 - what are the rollout plans for the new versions to instances impacted by this issue?

            Michael Gleibman added a comment - Same here - we're at 1000.690.2 - what are the rollout plans for the new versions to instances impacted by this issue?

            alexey.studitsky1817951465 added a comment -

            At the current moment I see version 1000.690.2 on my Confluence instance.

            Could you please provide me with the planned update date of this fix?

            alexey.studitsky1817951465 added a comment - At the current moment I see version 1000.690.2 on my Confluence instance. Could you please provide me with the planned update date of this fix?

              pwallach Phil Wallach
              ashohaimi Syauqi (Inactive)
              Affected customers:
              35 This affects my team
              Watchers:
              62 Start watching this issue

                Created:
                Updated:
                Resolved: