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  1. Confluence Cloud
  2. CONFCLOUD-53396

Unable to generate Confluence Backup using backup manager

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      Summary

      Confluence backup is not working when Backup Manager is used and include attachments option is checked. Could not generate backup file and when completed shows an error "Woah, Something went wrong! /n Unexpected error during export has occurred"

      How to Replicate

      1. Go to Backup Manager in confluence
      2. Choose Backup and with attachments checked
      3. Wait for the backup to complete with Error "Woah! Something went wrong!'

      Expected Results

      Backup Successful

      Actual Results

      Backup finish with error

      "Woah, Something went wrong! /n Unexpected error during export has occurred"

       

      Workaround

      Run backup without attachment Intermittently works (unless you have Gliffy add-on installed). No workaround for full backup with attachment

        1. Screen Shot 2016-11-01 at 6.05.53 PM.png
          434 kB
          Jason Mueller
        2. image-2016-11-14-16-20-11-258.png
          32 kB
          JaredMunir
        3. progressLog.JPG
          196 kB
          Jason Mueller
        4. Screenshot from 2016-12-21 13-59-05.png
          126 kB
          Sebastien Ribiere

              pwallach Phil Wallach
              ashohaimi Syauqi (Inactive)
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                Created:
                Updated:
                Resolved: