Unable to create a space XML export when attachments size is large

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    • 10
    • Severity 2 - Major

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      Spaces with large attachments (around 9GB) may not be exportable to XML, due to a filestore upload failure.

      Steps to Reproduce

      1. Create a space and attach about 9GB worth of attachments to it

      Expected Results

      Space can be exported after some time

      Actual Results

      The export appears to be "stuck" after 90+%, but it is actually still running in the background

      The below exception is thrown in the log after a few hours or so:

      @40000000584f67a4209acb4c 2016-12-12 19:14:34,546 WARN [Caesium-1-4] [confluence.importexport.impl.FilestoreTemporaryFileUploaderImpl] upload Failed to upload application/zip file to filestore. Failure: Failure{cause=org.apache.http.client.ClientProtocolException, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}
@40000000584f67a80c76a6a4 2016-12-12 19:14:38,207 ERROR [Caesium-1-4] [confluence.importexport.actions.ExportSpaceRunner] lambda$executeTask$0 Error during export
@40000000584f67a80c76aa8c com.atlassian.confluence.importexport.ImportExportException: com.atlassian.confluence.importexport.ImportExportException: com.atlassian.confluence.importexport.ImportExportException: Failed to upload application/zip file to filestore. Failure: Failure{cause=org.apache.http.client.ClientProtocolException, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}
@40000000584f67a80c76cdb4       at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExportInternal(FileXmlExporter.java:91)
@40000000584f67a80c76d584       at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExport(FileXmlExporter.java:59)
@40000000584f67a80c76d584       at com.atlassian.confluence.importexport.impl.XmlExporter.doExport(XmlExporter.java:69)
@40000000584f67a80c76d96c       at com.atlassian.confluence.importexport.DefaultImportExportManager.doExport(DefaultImportExportManager.java:139)
@40000000584f67a80c76d96c       at com.atlassian.confluence.importexport.DefaultImportExportManager.exportAs(DefaultImportExportManager.java:104)
@40000000584f67a80c76e90c       at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
@40000000584f67a80c76e90c       at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
@40000000584f67a80c76ecf4       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
@40000000584f67a80c76ecf4       at java.lang.reflect.Method.invoke(Method.java:498)
...
...
@40000000584f67a80c7798d4 Caused by: com.atlassian.confluence.importexport.ImportExportException: com.atlassian.confluence.importexport.ImportExportException: Failed to upload application/zip file to filestore. Failure: Failure{cause=org.apache.http.client.ClientProtocolException, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}
@40000000584f67a80c77a48c       at com.atlassian.confluence.importexport.impl.FilestoreTemporaryFileUploaderImpl.upload(FilestoreTemporaryFileUploaderImpl.java:49)
@40000000584f67a80c77b044       at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExportInternal(FileXmlExporter.java:89)
@40000000584f67a80c77b42c       ... 48 more
@40000000584f67a80c77b42c Caused by: com.atlassian.confluence.importexport.ImportExportException: Failed to upload application/zip file to filestore. Failure: Failure{cause=org.apache.http.client.ClientProtocolException, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}
@40000000584f67a80c77c3cc       at com.atlassian.confluence.importexport.impl.FilestoreTemporaryFileUploaderImpl.upload(FilestoreTemporaryFileUploaderImpl.java:45)
@40000000584f67a80c77c7b4       ... 49 more

      Workaround

      Contact Atlassian Support to obtain the export from the temp directory of your instance

            Assignee:
            Unassigned
            Reporter:
            Foo Sim (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: