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  1. Confluence Data Center
  2. CONFSERVER-43776

Confluence mobile version serves up login screen even when the anonymous access is enabled

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    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Medium Medium
    • None
    • 5.7.1, 5.7.4, 5.9.10, 5.8.13, 5.7.6, 5.9.9, 5.10.4, 5.10.6, 5.10.7, 1000.322.0, 6.11.0, 6.14.1
    • Mobile

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      When accessing Confluence from a mobile device on iOS 10 and Safari, the application serves up a login screen that is invalid. This is true for all pages, even with anonymous access enabled.

      Steps to Reproduce

      1. Install Confluence 5.10.4 (this can also be replicated in previous versions of Confluence such as 5.9.10)
      2. Enable anonymous access
      3. Make sure the system add-on called the 'Confluence Mobile Plugin' is enabled
      4. Access the Confluence instance using iOS 10 and the vanilla Safari browser that comes included
      5. Notice you will get an invalid login prompt asking you to login to Confluence

      Expected Results

      Confluence mobile should open up Confluence without asking you to log in.

      Actual Results

      A prompt comes up in Confluence asking all users to log in every few seconds.

      Notes

      This prompt only happens in Safari that comes bundled with iOS 10.
      Switching to Desktop version does not correct the situation in Cloud, and is not a workaround. Nor is disabling Confluence Mobile.
      Tested in iOS 9 and it is not a problem there.

      Workaround

      • Install the Confluence Server iOS app and use that instead - requires Confluence 6.8 or later
      • Or install Google Chrome or Firefox instead on the device and use that.
      • Or disable Confluence Mobile by disabling the system add-on called the 'Confluence Mobile Plugin' . Please note CONF-40782 - "Disabling the Confluence Mobile Plugin also disables the Workbox - Host Plugin in Confluence 5.9.X" when performing this workaround.

        1. IMG_5923.PNG
          110 kB
          Minh Tran
        2. Login Prompt.png
          42 kB
          Andy J.

            [CONFSERVER-43776] Confluence mobile version serves up login screen even when the anonymous access is enabled

            Quan Pham made changes -
            Remote Link New: This issue links to "A1 Server. Master Baseline › Main Plugins - Samurai › issue-CONFSERVER-43776-www-authenticate-servlet-filter (server-syd-bamboo)" [ 624469 ]
            Quan Pham made changes -
            Remote Link New: This issue links to "A1 Server. Master Baseline › Main Plugins - Little Big Platform › issue-CONFSERVER-43776-www-authenticate-servlet-filter (server-syd-bamboo)" [ 624052 ]
            Owen made changes -
            Component/s New: Mobile [ 61793 ]
            Component/s Original: Mobile - Mobile Web [ 42850 ]
            Quan Pham made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Quan Pham made changes -
            Remote Link New: This issue links to "A1 Server. Master Baseline › WebDriver tests (Chrome 3.141.59) › issue-CONFSERVER-43776-www-authenticate-servlet-filter (server-syd-bamboo)" [ 475253 ]
            Quan Pham made changes -
            Remote Link New: This issue links to "A1 Server. Master Performance › Page Weight Ratchet Build › issue-CONFSERVER-43776-www-authenticate-servlet-filter (server-syd-bamboo)" [ 475252 ]
            Quan Pham made changes -
            Remote Link New: This issue links to "A1 Server. Master Baseline › WebDriver tests (Firefox 2.53.1, Oracle JDK 11) › issue-CONFSERVER-43776-www-authenticate-servlet-filter (server-syd-bamboo)" [ 475251 ]
            Quan Pham made changes -
            Remote Link New: This issue links to "A1 Server. Master Baseline › Standalone Data Center Tests (Postgres 10.x, Tomcat 9) › issue-CONFSERVER-43776-www-authenticate-servlet-filter (server-syd-bamboo)" [ 475179 ]
            Quan Pham made changes -
            Remote Link New: This issue links to "A1 Server. Master Baseline › Unit, Integration, CTK Tests › issue-CONFSERVER-43776-www-authenticate-servlet-filter (server-syd-bamboo)" [ 475178 ]
            Quan Pham made changes -
            Remote Link New: This issue links to "A1 Server. Master Baseline › Code Check - Static Analysis › issue-CONFSERVER-43776-www-authenticate-servlet-filter (server-syd-bamboo)" [ 475177 ]

              qpham@atlassian.com Quan Pham
              ajean Andy J.
              Affected customers:
              28 This affects my team
              Watchers:
              54 Start watching this issue

                Created:
                Updated:
                Resolved: