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  1. Confluence Server
  2. CONFSERVER-43776

Confluence mobile version serves up login screen even when the anonymous access is enabled

    Details

    • Symptom Severity:
      Minor
    • Support reference count:
      12

      Description

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      When accessing Confluence from a mobile device on iOS 10 and Safari, the application serves up a login screen that is invalid. This is true for all pages, even with anonymous access enabled.

      Steps to Reproduce

      1. Install Confluence 5.10.4 (this can also be replicated in previous versions of Confluence such as 5.9.10)
      2. Enable anonymous access
      3. Make sure the system add-on called the 'Confluence Mobile Plugin' is enabled
      4. Access the Confluence instance using iOS 10 and the vanilla Safari browser that comes included
      5. Notice you will get an invalid login prompt asking you to login to Confluence

      Expected Results

      Confluence mobile should open up Confluence without asking you to log in.

      Actual Results

      A prompt comes up in Confluence asking all users to log in every few seconds.

      Notes

      This prompt only happens in Safari that comes bundled with iOS 10.
      Switching to Desktop version does not correct the situation in Cloud, and is not a workaround. Nor is disabling Confluence Mobile.
      Tested in iOS 9 and it is not a problem there.

      Workaround

      • Install Google Chrome or Firefox instead on the device and use that.
      • Disable Confluence Mobile by disabling the system add-on called the 'Confluence Mobile Plugin' . Please note CONF-40782 - "Disabling the Confluence Mobile Plugin also disables the Workbox - Host Plugin in Confluence 5.9.X" when performing this workaround.

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        1. IMG_5923.PNG
          IMG_5923.PNG
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        2. Login Prompt.png
          Login Prompt.png
          42 kB

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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  21 weeks, 4 days ago