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  1. Confluence Server and Data Center
  2. CONFSERVER-43494

Special Characters in username prevents them from creating a new space or new page with template - error message "Your session has expired. Please reload the page to try again." OR "user.session.timed.out"

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      Description

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      Users that contains specific special characters in the username will not be able to create any content in Confluence.

      Steps to Reproduce

      1. Install a vanilla Confluence 5.10.3 or 7.4.4
      2. Add a new user. Name this user userhashtag#
      3. Login as this user
      4. Drop down from Spaces and click the Create Space
      5. Create a page from template via ••• button next to the Create button

      Expected Results

      The space creation dialogue pops up

      Actual Results

      There is an error message displayed in the UI : "Your session has expired. Please reload the page to try again."

      Or error message returned as user.session.timed.out

      Nothing is in the logs

      Notes

      This issue has been observed with the following characters:

      1. '#"
      2. '/'
      3. '?'

      If users are being synchronized from an external directory like JIRA or LDAP that Confluence will successfully synchronize and create the user and allow the user to log in, but they will experience this bug.

      Workaround

      Edit the username to not contain any special characters

        Attachments

        1. create-dialog-timedout.png
          create-dialog-timedout.png
          134 kB
        2. create-space-timedout.png
          create-space-timedout.png
          20 kB
        3. screenshot-1.png
          screenshot-1.png
          36 kB
        4. screenshot-2.png
          screenshot-2.png
          40 kB

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              Assignee:
              Unassigned Unassigned
              Reporter:
              mkhairuliana Monique Khairuliana (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              11 Start watching this issue

                Dates

                Created:
                Updated: