Uploaded image for project: 'Confluence Server'
  1. Confluence Server
  2. CONFSERVER-40451

Confluence 'Create JIRA Report - Change log' doesn't load

    Details

    • Support reference count:
      36

      Description

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      The JIRA 'Change log' Report creator in Confluence no longer works.
      When attempting to create a report the screen the 'loading' icon is displayed indefinitely and the report never loads.

      This worked in 5.9.4, and broke in 6.0.0

      Environment

      • Confluence Version 6.0.0-OD-2016.02.1-0006

      Steps to Reproduce

      1. In confluence click on the '...' next to the 'Create' button in the top menu bar
      2. Select 'JIRA Report' and click 'next'
      3. Select 'Change Log' and click 'next'
      4. Select a Project from the drop down menu, leave other fields as default and click 'create'

      Expected Results

      1. The report is created and the page is loaded

      Actual Results

      • The loading icon will be displayed indefinitely and nothing will happen, the report is not created
      • The below exception is thrown in the logs
        ERROR [http-bio-1990-exec-16] [common.error.jersey.ThrowableExceptionMapper] toResponse Uncaught exception thrown by REST service: com.atlassian.confluence.extra.jira.JiraIssuesManager.retrieveXMLAsChannel(Ljava/lang/String;Ljava/util/List;Lcom/atlassian/applinks/api/ApplicationLink;ZZ)Lcom/atlassian/confluence/extra/jira/JiraIssuesManager$Channel;
         -- referer: https://<omitted> | url: /wiki/rest/create-dialog/1.0/content-blueprint/create-draft | traceId: 5427a38ed50bfa63 | userName: <omitted>
        2016-01-12 11:55:16.303976500 java.lang.NoSuchMethodError: com.atlassian.confluence.extra.jira.JiraIssuesManager.retrieveXMLAsChannel(Ljava/lang/String;Ljava/util/List;Lcom/atlassian/applinks/api/ApplicationLink;ZZ)Lcom/atlassian/confluence/extra/jira/JiraIssuesManager$Channel;
        
      • Error showing in the Chrome browser Console:
        POST https://<site>.atlassian.net/wiki/rest/create-dialog/1.0/content-blueprint/create-draft 500 (Internal Server Error)
        

      Workaround

      "switch to advanced" prior to hitting "create" works for some users

        Attachments

        1. Image 6.png
          Image 6.png
          5 kB
        2. screenshot-1.png
          screenshot-1.png
          6 kB
        3. screenshot-2.png
          screenshot-2.png
          2 kB

          Issue Links

            Activity

              People

              • Votes:
                15 Vote for this issue
                Watchers:
                66 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  33 weeks ago