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  1. Confluence Data Center
  2. CONFSERVER-30587

"Reset Password" button in Forgot Your Password emails is not shown for some email clients in IE8

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      Steps to Reproduce

      1. Create a user with a valid email
      2. Click "Reset Password"
      3. Enter the email
      4. View the email in IE8

      Expected Results

      The "Reset Password" button in the email should be shown and clickable

      Actual Results

      The "Reset Password" button in the email is not shown and clickable. This issue occurs in Lotus Notes and Live Mail. The same email viewed in Gmail does not have such issue. But when exporting Gmail into html, this button is not shown.

      Findings

      The customer found out that the button is also not shown and not clickable when viewed in IE8. Try to view this HTML on IE8 and it won't show anything:

      <html>
<head><title>test</title>

</head>
<body>
<table>
<tr><td class="aui-button-email" style="background: #3068a2; background: -moz-linear-gradient(top, #4687ce 0%, #3068a2 100%); background: -webkit-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: -o-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: -ms-linear-gradient(top, #4687ce 0%,#3068a2 100%); background: linear-gradient(top, #4687ce 0%,#3068a2 100%); -moz-box-sizing: border-box; -webkit-font-smoothing: antialiased;; padding: 0px; border-collapse: collapse; border-radius: 3px; padding: 5px; margin: 0px"><a href="https://extranet.teosto.fi/confluence/resetuserpassword.action?username=tuukka.ilomaki&amp;token=ed7e2d75e058d944d5b5d3807e2ac5f1823326f7" class="aui-button-email-link" style="color: #3b73af; text-decoration: none; color: #fff; font-weight: bold; padding: 6px; font-size: 14px; line-height: 1,429; font-family: Arial, sans-serif">Reset password</a></td></tr>
</table>
</body>
</html>

      Workaround

      Please have a look at this comment

        1. confluence_5.4.4.png
          confluence_5.4.4.png
          33 kB
        2. confluence-email-notifications-plugin-8.4.6.jar
          153 kB
        3. confluence-email-notifications-plugin-8.8.3.jar
          154 kB
        4. confluence-email-resources-5.3.jar
          48 kB
        5. ie8-standards-mode.jpg
          ie8-standards-mode.jpg
          265 kB
        6. live mail.png
          live mail.png
          123 kB
        7. lotus-notes-reset-password-email-jar-fix.png
          lotus-notes-reset-password-email-jar-fix.png
          30 kB

            [CONFSERVER-30587] "Reset Password" button in Forgot Your Password emails is not shown for some email clients in IE8

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2902206 ] New: CONFSERVER Bug Workflow v4 [ 2996796 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2799368 ] New: JAC Bug Workflow v3 [ 2902206 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2729873 ] New: JAC Bug Workflow v2 [ 2799368 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2387410 ] New: JAC Bug Workflow [ 2729873 ]
            Dalectric made changes -
            Attachment New: confluence-email-notifications-plugin-8.8.3.jar [ 285855 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2284587 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2387410 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2224782 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2284587 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2178579 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2224782 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1944333 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2178579 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v3 [ 1741350 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 1944333 ]

              Unassigned Unassigned
              asanusi AmaliaA
              Affected customers:
              2 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: