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  1. Commerce
  2. COMMERCE-46

Adding a billing contact with upper case letters in email id may throw an error

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • CCP - Billing
    • None
    • Severity 3 - Minor

      Issue Summary

      Adding a billing contact with upper case letters in the email id may throw an error

      Steps to Reproduce

      1. Login to https://admin.atlassian.com/billing as Billing contact/admin
      2. Try to add a new user in the format John.George@test.com( here J and G are in upper case letters).
      3. You will get an error that "We couldnt add your business contact".

      Expected Results

      The Billing contact/admin field should accept email id with upper case letters. Else it should prompt to remove the upper case.

      Actual Results

      Adding a billing contact with uppercase letters in the email ID will currently throw an error. This has been observed in some instances.

      Workaround

      **
      The email id can be added without upper case letters and it will go through.

        1. Screenshot 2024-07-30 at 1.26.43 PM.png
          Screenshot 2024-07-30 at 1.26.43 PM.png
          78 kB

            [COMMERCE-46] Adding a billing contact with upper case letters in email id may throw an error

            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4478366 ] New: JAC Bug Workflow v4 [ 4542275 ]
            pqz (Inactive) made changes -
            Component/s Original: Commerce - CCP - Billing [ 71502 ]
            Component/s New: CCP - Billing [ 79604 ]
            Key Original: CLOUD-11978 New: COMMERCE-46
            Support reference count Original: 1
            Symptom Severity Original: Minor [ 16130 ] New: Severity 3 - Minor [ 14432 ]
            Project Original: Atlassian Cloud [ 14613 ] New: Commerce [ 24011 ]
            ypedasanganti made changes -
            Development Effort New: S [ 13031 ]
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]
            Ruchi Modi made changes -
            Component/s Original: Commerce - Billing - Preview [ 71890 ]
            Component/s New: Commerce - CCP - Billing [ 71502 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Sajan M (Inactive) made changes -
            Attachment New: Screenshot 2024-07-30 at 1.26.43 PM.png [ 461255 ]
            Sajan M (Inactive) created issue -

              Unassigned Unassigned
              smathew3@atlassian.com Sajan M (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: