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  1. Atlassian Cloud
  2. CLOUD-6999

Allow custom domains for Cloud apps

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    Description

      Problem

      Today, you can sign up for certain Atlassian cloud products (Jira Software, Jira Service Management, and Confluence) under the subdomain of your choice. For example, if your company is Acme, you can host these products under acme.atlassian.net

      The scope of "custom domains" on this ticket is to allow customers to use Atlassian cloud products on their own second-level domain, i.e. jira.acme.com or acme.com/confluence

      Atlassian Status Update - Nov 19, 2021

      Hi everyone,

      I wanted to share an update on our progress, as we are acutely aware of the need for custom domains for many of our customers.

      Atlassian reevaluates our product priorities on a quarterly basis, and we have just wrapped up another cycle of planning. I am proud to say that since the last update, my team has helped ship self-serve site rename (another long asked for feature set) and are about to ship the much-needed improvements to custom domains for email. We’ve also been working hard to ensure that admin.atlassian.com continues to meet the performance needs of our largest and most complex cloud customers.

      These efforts illustrate the investments we’ve made in admin controls and performance, but it’s clear we need to do more. Unfortunately, this will delay our ability to invest in custom domains to the extent we originally planned. We are currently on a trajectory to deliver custom domains support in 2023 and are exploring options to accelerate the effort as well as to deliver incremental solutions ahead of that time.

      We will continue to be transparent and provide timely updates, even when the news is not what we would prefer to share.

      On behalf of the Atlassian team, we take your feedback seriously and understand both the frustration and the urgency. We are working hard to create the best overall experience for as many customers as possible, in line with our company values. You can share your feedback with me directly: ibagrak@atlassian.com

      We plan to provide the next update on this feature by January 2022.

      Best regards,
      Ilya Bagrak
      Principal Product Manager, Admin Experience

      Atlassian Status Update - 30 July 2021

      Hi everyone,

      I work with dmeyer and lead Atlassian’s custom domains team and will take over updates on our progress going forward. I know many of you have been eagerly awaiting one!

      In the last 6 months, the team has reviewed our previous technical efforts on custom domains implementation, alongside general security improvements implemented by major web browsers, and we’ve achieved internal consensus on the new approach to deliver this feature for our Jira and Confluence cloud products.

      I apologize that this update has not come sooner, but we have been quite busy taking our recommendation through internal security and architectural reviews, and I am happy to report that we are well on our way to fleshing out the execution plan. We will ramp up on execution over the new several months and continue to plan for an EAP for custom domains next year.

      Security for our customers remains our highest priority and a place where we are unwilling to compromise. While we understand and have deep sympathy for the urgency of delivering custom domains, our focus in the last six months has been finding a more feasible implementation that meets customer requirements, without putting our customers at risk.

      I also appreciate that many of you are puzzled by why something that appears so trivial at first glance would be so hard to deliver in practice. We are committed to helping our customers understand the unique complexity of getting a solution out there quickly and safely and are working on a blog post that will unpack some of the underlying technical challenges and constraints we’ve had to overcome.

      Across Atlassian, we are committed to investing where we can have the greatest impact for the most customers possible. I encourage you to check out the full scope of our plans on our public roadmap, custom domains included.

      On behalf of the Atlassian team, we take your feedback seriously and understand both the frustration and the urgency. We are working hard to create the best overall experience for as many customers as possible, in line with our company values. You can share your feedback with me directly: ibagrak@atlassian.com

      We plan to provide the next update on this feature by January 2022.

      Best regards,
      Ilya Bagrak
      Principal Product Manager

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              c6c23291180e Ilya Bagrak
              mhunter Matthew Hunter
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