JSM portal: Uploaded attachments in creating request disappear when clicking enter in some fields

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    • 1
    • Severity 3 - Minor
    • Jira Service Management

      Issue Summary

      When creating request with attachments, uploaded attachments disappear if clicking enter in some fields.
      Currently, I tested it happens for below fields:

      • Summary
      • Select field
      • Custom text filed(single)

      Steps to Reproduce

      1. Add attachment field for a request type. (or add form field includeing attachment field)
      2. Login portal and open creating a request for above type.
      3. Upload an attachment
      4. Move mouse the to summary or text field
      5. Click Enter from keyboard

      Expected Results

      Uploaded attachment will keep

      Actual Results

      Uploaded attachment disappeared

      attachment_portal.mp4

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              K. Ariga
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                Created:
                Updated:
                Resolved: