-
Type:
Bug
-
Resolution: Unresolved
-
Priority:
Low
-
None
-
Affects Version/s: 4.20.12
-
Component/s: Customer Portal
-
2
-
Severity 3 - Minor
Issue Summary
When creating request with attachments, uploaded attachments disappear if clicking enter in some fields.
Currently, I tested it happens for below fields:
- Summary
- Date picker field
- Custom text filed(single)
This is reproducible on Data Center: (yes)
Steps to Reproduce
- Add attachment field for a request type.
- Login portal and open creating a request for above type.
- Upload an attachment
- Move mouse the to summary
- Click Enter from keyboard
Expected Results
Uploaded attachment will keep
Actual Results
Uploaded attachment disappeared
Workaround
Currently there is no known workaround for this behavior.
- is related to
-
CLOUD-12935 JSM portal: Uploaded attachments in creating request disappear when clicking enter in some fields
-
- Closed
-
- links to