Uploaded attachments in creating request disappear when clicking enter in some fields

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 4.20.12
    • Component/s: Customer Portal
    • 2
    • Severity 3 - Minor

      Issue Summary

      When creating request with attachments, uploaded attachments disappear if clicking enter in some fields.
      Currently, I tested it happens for below fields:

      • Summary
      • Date picker field
      • Custom text filed(single)

      This is reproducible on Data Center: (yes) 

      Steps to Reproduce

      1. Add attachment field for a request type.
      2. Login portal and open creating a request for above type.
      3. Upload an attachment
      4. Move mouse the to summary
      5. Click Enter from keyboard

      Expected Results

      Uploaded attachment will keep

      Actual Results

      Uploaded attachment disappeared

      Workaround

      Currently there is no known workaround for this behavior.

              Assignee:
              Unassigned
              Reporter:
              Rick Li
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: