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  1. Atlassian Access
  2. ACCESS-1800

Landing product failing if there is a suspended product in the subscription

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    Description

      Issue Summary

      When we have Confluence Cloud subscription with a JIRA Software Free one, in case the landing product is set to Confluence and the JIRA site is suspended, the landing product won't work as it is expected.

      Steps to Reproduce

      1. Make sure you have a Confluence Cloud standard and JIRA Software Free subscriptions;
      2. Navigate to Site Administration > Product Access and set Confluence as the landing product;
      3. Get the JIRA subscription suspended
      4. Acces your site URL without .../wiki

      Expected Results

      You are redirected to Confluence.

      Actual Results

      You land in JIRA - as it is suspended, you face a site deactivated message.

      Workaround

      1. The customer can wait for the suspended product to be deleted
      2. From the billing console, the product can be deleted immediately
        • Steps to delete the product immediately
          1. Access admin.atlassian.com
          2. Click the Inactive tab
          3. Verify you are in the card for the product that has been unsubscribed to
          4. Click the three dots "..."
          5. Select Delete Immediately

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              rkelledy robk
              vsiqueira Vinicius
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