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  1. Atlassian Cloud
  2. CLOUD-11506

Cloud to cloud Jira Migrations appear as Incomplete and there is no reference/log of what is missing

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      Atlassian Update - October 4, 2023

      Hi everyone!

      Sharing an update on increasing visibility on what went wrong in the data copy when it is incomplete / failed. We have shipped Post Migration Reports which is available to assist with identifying missing entities. We also keep our public documentation on what gets migrated with Jira Cloud-to-cloud updated so that customers are able to better self-serve and troubleshoot.

      In addition to this, we are constantly tracking newer sources of error so that we can fix them or provide visibility to customers so that there is transparency in our system.

      Issue Summary

      When performing a Cloud to Cloud migration, although all the issues have been migrated the migration status is INCOMPLETE without providing details/ logs&reports of the entities that were not migrated. 

      Also, the "Project Data" progress indicator indicates 30% completion rate no matter the results. 

      Steps to Reproduce

      This type of migration can be reproduced in multiple ways depending on the source project data.

      Expected Results

      To have the status "Incomplete" for the migration with a real percentage of project data migrated and reports of entities that are not migrated OR "Complete" status if all the needed entities are actually migrated and the failed/ skipped one can be ignored.

      Actual Results


      Workaround

      Check number of issues on each migrated project source and destination.

      No workaround for identifying other missing entities

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              smehta2@atlassian.com Swarna Mehta
              3d0e155b3de2 Dan Postelnicu
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                Created:
                Updated:
                Resolved: