Uploaded image for project: 'Atlassian Cloud'
  1. Atlassian Cloud
  2. CLOUD-11337

Support Cloud to Cloud migration of Jira Service Management projects (formerly Jira Service Desk)

XMLWordPrintable

    • 560

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Support for copying JSM project data is being rolled out and will be live for all customers in coming week. Learn more on what entities are supported.

      Use the following links to track support for upcoming entities

      Entities Link
      Assets and related fields CLOUD-11887
      Opsgenie related data (services, on call schedules etc.) CLOUD-11889
      Knowledge Base CLOUD-11890

       

      Problem Definition

      Jira Cloud to Cloud Migration tool only supports migrating Jira Software or Jira Core projects, not Jira Service Management projects (formerly Jira Service Desk)

      Suggested Solution

      The Migration tool on the Cloud should support the migration of Jira Service Management projects as well

      Workaround

      Please use site export and site import feature in order to import Jira Service Desk projects to a cloud site.

              8a3861d8a88c Manas Shukla
              sp@atlassian.com SriKumar P (Inactive)
              Votes:
              244 Vote for this issue
              Watchers:
              203 Start watching this issue

                Created:
                Updated:
                Resolved: