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  1. Atlassian Cloud
  2. CLOUD-11578

Migrating Jira Cloud to Cloud with content attributed to Jira Service Management User fails

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    Description

      Issue Summary

      Migrating Jira Cloud to Cloud with content (comment, attachment) attributed to a Jira Service Management user fails

      This is reproducible on Data Center: No

      Steps to Reproduce

      1. Create site alpha.atlassian.net
      2. Create site bravo.atlassian.net
      3. Create Jira Service Management (JSM) project "Sierra"
      4. Invite portal only user
      5. Create issue via portal, SIE-1
      6. As portal only user, comment on issue and upload attachment
      7. Create Jira Software (JSW) project "Papa"
      8. Move issue from JSM project to JSW project - issue key changes to PAP-101 and is now a JSW issue
      9. Create cloud-to-cloud migration for project "Papa" from alpha to bravo
      10. Observe failure

      Expected Results

      Migration completes successfully

      Actual Results

      Migration fails without warning message in GUI

      The below exception is thrown in the xxxxxxx.log file:

      Chunk Migration Error: DefaultEntityMigrationError(dateTime=2023-04-06T04:26:55.164718Z, entityId=mri:mig:jira:fileAttachment:12345, reason=IllegalArgumentException: User with account ID [qm:54321xxxx-f8f6-4e6a-a1f2-3b1d9c060ed8:xxxxxxxxx-8fee-45a0-973f-xxxxxxxxx] not found., actionToResolve=null, numDownstreamFailures=1, severity=ERROR)

      File attachments and comments belong to accounts starting with "qm:"

      Workaround

      Nil

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              7425c2a55227 Deepak Hirawat
              887e911e3c81 Jimmy Van
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              Dates

                Created:
                Updated:
                Resolved: