Details
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Bug
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Resolution: Fixed
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Low
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None
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3
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Minor
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Description
Issue Summary
Migrating Jira Cloud to Cloud with content (comment, attachment) attributed to a Jira Service Management user fails
This is reproducible on Data Center: No
Steps to Reproduce
- Create site alpha.atlassian.net
- Create site bravo.atlassian.net
- Create Jira Service Management (JSM) project "Sierra"
- Invite portal only user
- Create issue via portal, SIE-1
- As portal only user, comment on issue and upload attachment
- Create Jira Software (JSW) project "Papa"
- Move issue from JSM project to JSW project - issue key changes to PAP-101 and is now a JSW issue
- Create cloud-to-cloud migration for project "Papa" from alpha to bravo
- Observe failure
Expected Results
Migration completes successfully
Actual Results
Migration fails without warning message in GUI
The below exception is thrown in the xxxxxxx.log file:
Chunk Migration Error: DefaultEntityMigrationError(dateTime=2023-04-06T04:26:55.164718Z, entityId=mri:mig:jira:fileAttachment:12345, reason=IllegalArgumentException: User with account ID [qm:54321xxxx-f8f6-4e6a-a1f2-3b1d9c060ed8:xxxxxxxxx-8fee-45a0-973f-xxxxxxxxx] not found., actionToResolve=null, numDownstreamFailures=1, severity=ERROR)
File attachments and comments belong to accounts starting with "qm:"
Workaround
Nil
Attachments
Issue Links
- is related to
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CLOUD-11337 Support Cloud to Cloud migration of Jira Service Management projects (formerly Jira Service Desk)
- In Progress
- mentioned in
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