-
Suggestion
-
Resolution: Fixed
-
None
As of late January 2022 availability of Data Residency has been rolled out to all Atlassian paid customers for the products in scope. For detailed information of the products and data set scope please visit: https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/
Hi again everyone!
We have started to roll out Data Residency to the remaining instances of Jira Software, Confluence, and Jira Service Management for instances created before June 30th.
Due to the higher than expected volume of customers using Data Residency between June and October, we've decided to roll this out in a phased approach. With approximately 10% of the customer base per week, with full rollout being finished in 10 weeks. We will adjust this based on the new incoming demand.
The phased rollout is just to ensure that there is a smooth transition, given the sheer volume of customers we have in our cloud, and ensuring everyone has time to turn it on if they want to. Once we have completed the rollout, I will be closing out this request!
RJ Gazarek
Sr Product Manager, Data Residency
—
Hello Everyone!
We are about halfway through our work on providing data residency to ALL Standard and Premium users for no additional cost. At the end of June, we released Data Residency for brand new JSW/JSM/Confluence instances on Standard or Premium. The idea is that these instances should be relatively empty, and easy for us to move. https://community.atlassian.com/t5/Feedback-Forum-articles/Announcing-Data-Residency-for-Standard-and-Premium-licenses/ba-p/1732876
However, we still have some work to do to open this up to already existing instances with data in them. We are hoping to have this done no later than October of this year. In the meantime, if you do require data residency, and you are on Standard or Premium, please open up a support ticket, and we may be able to manually accommodate you before October.
In the event that you have a larger dataset, you may still have to wait until we are finished with this body of work by October.
If you have any questions, please let me know!
RJ Gazarek
Sr. Product Manager, Data Residency
Hi everyone,
We know that having control over where your data is stored is a requirement for teams of all sizes. I'm excited to announce that our Standard and Premium plans for Jira and Confluence cloud will include data residency later this year.
We're committed to enabling our customers to adopt our cloud products. We heard your feedback and thank you for your patience while we prepared to make this announcement.
Learn more and sign up to receive an email update when it's available here. There is also a detailed FAQ on our landing page; for your convenience I've copied the answers to a few of the top questions below.
We will post another update and close this feature request once data residency is fully rolled out to Standard and Premium customers.
Regards,
Dave Meyer
Senior Group Product Manager
FAQ
Will the price of cloud plans increase with the addition of data residency?
No, we will not be increasing the price of our Standard or Premium cloud plans as a result of including data residency as a native feature.
Which products is data residency available for?
Data residency is offered for Jira Software, Jira Service Management, and Confluence at this time.
When will data residency be available?
Data residency is currently available for customers on the Enterprise plan. We’re working hard to make data residency available in our Standard and Premium cloud plans by the second half of 2021. To stay up to date on availability, please sign up for updates at the bottom of this page or view our cloud roadmap.
Which locations can I store my data in?
You can choose to pin your data to our US or EU data realms. To stay up to date on additional geographies we are working on, please see our cloud roadmap.
Will enabling data residency make my Jira or Confluence performance faster?
No, Atlassian uses our global infrastructure presence to host data as close to customers as possible in order to achieve maximum performance. While data residency provides an additional level of certainty that data will not be stored outside a specific geographic area, our architecture is designed to provide global customers the best possible experience. Enabling data residency may lead to more latency for users outside the designated geographic area. Learn more about our global cloud infrastructure.
There are customers who require data residency, but that are not in the Enterprise segment. Either because they are on low user tiers (25-250, typically), and/or because they do not require/are willing to pay for Enterprise prices.
I know that lower user tiers for Enterprise is something that Atlassian considers (CLOUD-11064), however the data residency feature is sorely needed also for Premium (or Basic) plan subscriptions.
- is related to
-
- Reviewing
- was cloned as
-
- Closed
[CLOUD-11100] Offer Data Residency feature without Enterprise plan purchase
Hi again everyone!
We have started to roll out Data Residency to the remaining instances of Jira Software, Confluence, and Jira Service Management for instances created before June 30th.
Due to the higher than expected volume of customers using Data Residency between June and October, we've decided to roll this out in a phased approach. With approximately 10% of the customer base per week, with full rollout being finished in 10 weeks. We will adjust this based on the new incoming demand.
The phased rollout is just to ensure that there is a smooth transition, given the sheer volume of customers we have in our cloud, and ensuring everyone has time to turn it on if they want to. Once we have completed the rollout, I will be closing out this request!
RJ Gazarek
Sr Product Manager, Data Residency
Hello Everyone!
We are about halfway through our work on providing data residency to ALL Standard and Premium users for no additional cost. At the end of June, we released Data Residency for brand new instances of JSW/JSM/Confluence on Standard or Premium. The idea is that these instances should be relatively empty, and easy for us to move. https://community.atlassian.com/t5/Feedback-Forum-articles/Announcing-Data-Residency-for-Standard-and-Premium-licenses/ba-p/1732876
However, we still have some work to do to open this up to already existing instances with data in them. We are hoping to have this done no later than October of this year. In the meantime, if you do require data residency, and you are on Standard or Premium, please open up a support ticket, and we may be able to manually accommodate you before October.
In the event that you have a larger dataset, you may still have to wait until we are finished with this body of work by October.
If you have any questions, please let me know!
RJ
I wondered if this will be rolled out in 1 hit to all standard and premium plans, or in batches? I've a customer who's very keen for this!
+1, I agree with the previous comments. Atlassian should provide the data center option with smaller user tiers. 500 is just too big to start. That's why most SMEs cannot opt for data centers. On the other hand, it is the only (data security) compliant way in the EU.
@Atlassian: Please listen to your customers. It will be a win-win, since there is huge demand and scalability.
Like others, we planned to migrate to the cloud, but hat missed that little word "enterprise" in the description of data residency. We stopped our migration efforts!
Additionally, i must agree to the voices that state that regulations aren't met even if the data residency option for standard/premium plans become available. According to the information site from Atlassian concerning data residency, account information (e.g. user name and e-mail) can not be pinned to a realm. https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency-and-realms/
Atlassian should provide a Data Center option with smaller user tiers! Then customers are in control of their data.
Hi everyone,
We know that having control over where your data is stored is a requirement for teams of all sizes. I'm excited to announce that our Standard and Premium plans for Jira and Confluence cloud will include data residency later this year.
We're committed to enabling our customers to adopt our cloud products. We heard your feedback and thank you for your patience while we prepared to make this announcement.
Learn more and sign up to receive an email update when it's available here. There is also a detailed FAQ on our landing page; for your convenience I've copied the answers to a few of the top questions below.
We will post another update and close this feature request once data residency is fully rolled out to Standard and Premium customers.
Regards,
Dave Meyer
Senior Group Product Manager
FAQ
Will the price of cloud plans increase with the addition of data residency?
No, we will not be increasing the price of our Standard or Premium cloud plans as a result of including data residency as a native feature.
Which products is data residency available for?
Data residency is offered for Jira Software, Jira Service Management, and Confluence at this time.
When will data residency be available?
Data residency is currently available for customers on the Enterprise plan. We’re working hard to make data residency available in our Standard and Premium cloud plans by the second half of 2021. To stay up to date on availability, please sign up for updates at the bottom of this page or view our cloud roadmap.
Which locations can I store my data in?
You can choose to pin your data to our US or EU data realms. To stay up to date on additional geographies we are working on, please see our cloud roadmap.
Will enabling data residency make my Jira or Confluence performance faster?
No, Atlassian uses our global infrastructure presence to host data as close to customers as possible in order to achieve maximum performance. While data residency provides an additional level of certainty that data will not be stored outside a specific geographic area, our architecture is designed to provide global customers the best possible experience. Enabling data residency may lead to more latency for users outside the designated geographic area. Learn more about our global cloud infrastructure.
Guys, I suggest you to watch https://jira.atlassian.com/browse/CLOUD-11064 because it looks like, that there is no data residency at all.
Quotation:
513b59bdeb2e added a comment - Yesterday
Basically the only way out would be apropriate Datacenter User Tiers. Also Dataresidency is according to our Lawers useless, the main point is EU Court has stopped Privacy Shield. (Schremps II) and the issue is arround the cloud provider and in no way related to the country in which it is stored.
The next big thing is, even you have standard clauses or rules, the EU Court pointed out you have to prove the effectivness of those claues. This is simply not possible for any US American Company due to the Patriot Act. So even Atlassian likes it or not, there is at the moment NO legal way to use the Atlassian cloud for sensitive data.
In short - Atlassian Cloud plugins are processed on the partners servers, anywhere in the world. This will never go thru EU regulations. Only way is to host your data on DC.
+1 As a public transport company in Germany, which btw wants to introduce the Atlassian suite to the whole company for hundreds of employees, we also absolutely need data residency in the EU for the standard plan.
Same for us. We just started migration preparation and now detected that the EU-option is for enterprise customers only.
This means full stop - we can not migrate so we probably stop license renewal completely for now until this is settled out.
EU-datacenter is a must for many many companies !
As of late January 2022 availability of Data Residency has been rolled out to all Atlassian paid customers for the products in scope. For detailed information of the products and data set scope please visit: https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/