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  1. Atlassian Cloud
  2. CLOUD-11064

Offer Atlassian cloud Enterprise plan subscriptions for user tiers below 1,000

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      Atlassian Update – 8 Feb 2023

      Atlassian plans to offer our Enterprise plan at lower user tiers in the future. Currently some aspects of the Enterprise plan require substantial manual effort that we are not yet able to scale in a cost-effective way. We are planning to address this starting later this calendar year. Once we are confident in our delivery timeline and the exact nature of what will be available, our public roadmap will be updated.

      As noted previously:

      • Data residency is already available in all paid plans in four locations, with additional locations coming later this year
      • We recently announced that we will offer HIPAA compliance in all paid plans. This is expected to be available in the second half of 2023.

      Currently the cloud Enterprise plans for Jira Software and Confluence require a minimum of 1,000 users. This creates a major obstacle for customers who require data residency (currently available with an EU and US realm in the Enterprise plan) in order to adopt Atlassian's cloud products.

      We will use this ticket, in conjunction with our public roadmap, to communicate updates about the availability of Enterprise at smaller user tiers.

            [CLOUD-11064] Offer Atlassian cloud Enterprise plan subscriptions for user tiers below 1,000

            Maud.M added a comment -

            I still can't believe Atlassian has no plan to deploy the BYOK (Bring Your Own Key) solution on Standard or Premium licenses. Currently, it's only available on the Enterprise one for 141k annually instead of 20-30k for the Premium with 100-200 users.

            You're closing the door on so many potential clients: businesses with fewer than 1,000 employees with strong security requirements (ex. private banks, family office or asset managers in Switzerland) who are interested in a suite of Atlassian solutions, not just JIRA software but also Confluence, JIRA Service Management, etc. It's baffling.

            Maud.M added a comment - I still can't believe Atlassian has no plan to deploy the BYOK (Bring Your Own Key) solution on Standard or Premium licenses. Currently, it's only available on the Enterprise one for 141k annually instead of 20-30k for the Premium with 100-200 users. You're closing the door on so many potential clients: businesses with fewer than 1,000 employees with strong security requirements (ex. private banks, family office or asset managers in Switzerland) who are interested in a suite of Atlassian solutions, not just JIRA software but also Confluence, JIRA Service Management, etc. It's baffling.

            Some revenue is better than zero revenue. These arbitrary requirements make Enterprise subscriptions unattainable for some companies. It turns potential Atlassian customers to competitors. 

            pcartwright added a comment - Some revenue is better than zero revenue. These arbitrary requirements make Enterprise subscriptions unattainable for some companies. It turns potential Atlassian customers to competitors. 

            Can I get a quote a self hosted solution?

            Aaron Tyler added a comment - Can I get a quote a self hosted solution?

            Why does the Product Discovery template not have the Share settings with an existing project option?

            WangKun Guo added a comment - Why does the Product Discovery template not have the Share settings with an existing project option?

            Hi there,

            indeed Helpfull, but Plan to remove all Atlasian Product is already moving, sorry folks. Your Blackmail Cloud offer let us no option. Btw. please stop this "data residency" talk, it is all about who is in control, not where the data is ! It is just a nice try to hide the problem.

            Also the easy solution was named "Server", the huge effort to Upgrade Server to Datacenter was just swapping the Licence ...

             

            Dirk von Nathusius added a comment - Hi there, indeed Helpfull, but Plan to remove all Atlasian Product is already moving, sorry folks. Your Blackmail Cloud offer let us no option. Btw. please stop this "data residency" talk, it is all about who is in control, not where the data is ! It is just a nice try to hide the problem. Also the easy solution was named "Server", the huge effort to Upgrade Server to Datacenter was just swapping the Licence ...  

            Ths would be very helpful, we will be leving Jira since we cant have a baa

            Scott Sferrazza added a comment - Ths would be very helpful, we will be leving Jira since we cant have a baa

            Hi folks,

            Since this request has seen some activity recently, I wanted to reiterate that Atlassian plans to offer our Enterprise plan at lower user tiers in the future. Currently some aspects of the Enterprise plan require substantial manual effort that we are not yet able to scale in a cost-effective way. We are planning to address this starting later this calendar year. Once we are confident in our delivery timeline and the exact nature of what will be available, our public roadmap will be updated.

            As noted previously:

            • Data residency is already available in all paid plans in four locations, with additional locations coming later this year
            • We recently announced that we will offer HIPAA compliance in all paid plans. This is expected to be available in the second half of 2023.

            Regards,

            Dave

            Dave Meyer added a comment - Hi folks, Since this request has seen some activity recently, I wanted to reiterate that Atlassian plans to offer our Enterprise plan at lower user tiers in the future. Currently some aspects of the Enterprise plan require substantial manual effort that we are not yet able to scale in a cost-effective way. We are planning to address this starting later this calendar year. Once we are confident in our delivery timeline and the exact nature of what will be available, our public roadmap will be updated. As noted previously: Data residency is already available in all paid plans in four locations, with additional locations coming later this year We recently announced that we will offer HIPAA compliance in all paid plans. This is expected to be available in the second half of 2023. Regards, Dave

            dplumpton added a comment -

            @Paul Smith - that's interesting! I'm going to reach out for a conversation with Carahsoft. 

            dplumpton added a comment - @Paul Smith - that's interesting! I'm going to reach out for a conversation with Carahsoft. 

            For those not following the other thread (ticket CLOUD-11410), Atlassian announced the following: 

            For those following this ticket, we posted an update in our Community today: https://community.atlassian.com/t5/Trust-Security-articles/Expand-what-s-possible-with-HIPAA/ba-p/2250357 

            tldr: Starting in Q3 2023 (CY), HIPAA will be available on Standard, Premium, AND Enterprise plans. The public roadmap will be updated to reflect this information in the next couple weeks. 

            I know it took long, but I hope this works well for most of you.  We will keep you updated as we progress toward that date. 

            Andy Levesque added a comment - For those not following the other thread (ticket CLOUD-11410 ), Atlassian announced the following:  For those following this ticket, we posted an update in our Community today:  https://community.atlassian.com/t5/Trust-Security-articles/Expand-what-s-possible-with-HIPAA/ba-p/2250357   tldr: Starting in Q3 2023 (CY), HIPAA will be available on Standard, Premium, AND Enterprise plans.  The public roadmap  will be updated to reflect this information in the next couple weeks.   I know it took long, but I hope this works well for most of you.  We will keep you updated as we progress toward that date.  

            Paul Smith added a comment -

            We were able to get a quote for 100-user tier for Enterprise Jira/Confluence from Carahsoft.  (an Atlassian reseller).  But, we want to migrate to cloud and sign a BAA for HIPAA.   We also only have 10 users.  So the 100-user tier quote is better but still out of our price range. 

            Paul Smith added a comment - We were able to get a quote for 100-user tier for Enterprise Jira/Confluence from Carahsoft.  (an Atlassian reseller).  But, we want to migrate to cloud and sign a BAA for HIPAA.   We also only have 10 users.  So the 100-user tier quote is better but still out of our price range. 

              oruettinger Otto
              dmeyer Dave Meyer
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