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  1. Atlassian Cloud
  2. CLOUD-10946

Import and export operations are resulting in error and also Backups Not generated.

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      Description

      Issue Summary

      Import/export operations are severely compromised due to an internal error, for both Jira and Confluence Cloud. Backups are also not generated.

      Environment

      • Jira Cloud
      • Confluence Cloud

      Steps to Reproduce

      1. Try to generate a backup in both Jira and Confluence
      2. Try to import a site backup in Jira or a Space in Confluence

      Expected Results

      Import or export would be generated
      Backup would be generated.

      Actual Results

      An error gets displayed

      Internal error: Unable to create zip file
      But don't worry, we'll fix it for you!
      You just need to contact Atlassian support and paste in this error message, timestamp and your instance details.
      Timestamp: 2019-10-15T13:30:17.553

      Options

      If you have your Network tab on your Browser, open you will see several error response codes.

      Notes

      Workaround

      For backups: Backup without attachments.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              dbrito Daniel Brito [Atlassian]
              Votes:
              13 Vote for this issue
              Watchers:
              30 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: