Import/export operations are severely compromised due to an internal error, for both Jira and Confluence Cloud. Backups are also not generated.
- Jira Cloud
- Confluence Cloud
- Try to generate a backup in both Jira and Confluence
- Try to import a site backup in Jira or a Space in Confluence
Import or export would be generated
Backup would be generated.
An error gets displayed
Internal error: Unable to create zip file
But don't worry, we'll fix it for you!
You just need to contact Atlassian support and paste in this error message, timestamp and your instance details.
If you have your Network tab on your Browser, open you will see several error response codes.
For backups: Backup without attachments.