Details
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Bug
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Resolution: Fixed
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Highest
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None
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Severity 2 - Major
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Description
Issue Summary
Import/export operations are severely compromised due to an internal error, for both Jira and Confluence Cloud. Backups are also not generated.
Environment
- Jira Cloud
- Confluence Cloud
Steps to Reproduce
- Try to generate a backup in both Jira and Confluence
- Try to import a site backup in Jira or a Space in Confluence
Expected Results
Import or export would be generated
Backup would be generated.
Actual Results
An error gets displayed
Internal error: Unable to create zip file
But don't worry, we'll fix it for you!
You just need to contact Atlassian support and paste in this error message, timestamp and your instance details.
Timestamp: 2019-10-15T13:30:17.553
Options
If you have your Network tab on your Browser, open you will see several error response codes.
Notes
Workaround
For backups: Backup without attachments.
Attachments
Issue Links
- is duplicated by
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CONFCLOUD-73055 Cloud space imports error | Cannot start import, looks like another one is already running. Please try again in a few minutes
- Closed