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  1. Automation for Cloud
  2. AUTO-602

Option to suppress in-product / in-app notifications caused by Automation for Jira actions

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      Currently, we can only suppress Email notifications for the Edit Issue action performed by automation or Jira. However, we still receive a notification on the instance:

      Suggested workaround

      Provide an option to suppress email notifications as well as the Notifications on the instance triggered due to actions performed by Automation or Jira, including app notifications, i.e. Slack notifications.

            [AUTO-602] Option to suppress in-product / in-app notifications caused by Automation for Jira actions

            Alex Poller added a comment -

            Currently I just end up ignoring in-app notifications. I'm sure Atlassian would prefer we engage with this core feature rather than ignore it as many are forced to do.

            Please make this basic feature useful and allow us to filter out spam notifications. I'd be content with an ability to set an automation to notify the end-user only.

            Alex Poller added a comment - Currently I just end up ignoring in-app notifications. I'm sure Atlassian would prefer we engage with this core feature rather than ignore it as many are forced to do. Please make this basic feature useful and allow us to filter out spam notifications. I'd be content with an ability to set an automation to notify the end-user only.

            richard.halter added a comment - - edited

            I create a ticket and get 5 AJ notifications one for each automation, If I create it and resolve it only with little to no edits, I get 7+ (one for each edit comment, ext). I manage tens of tickets in a day, that's hundreds of notifications every day.

            I don't need notifications that I just did something like created a ticket, edited a ticket, commented on that ticket, resolved the ticket or closed it, or anything else "I" do to it; I did that, trust me I know! I need notifications when others do things. 

            richard.halter added a comment - - edited I create a ticket and get 5 AJ notifications one for each automation, If I create it and resolve it only with little to no edits, I get 7+ (one for each edit comment, ext). I manage tens of tickets in a day, that's hundreds of notifications every day. I don't need notifications that I just did something like created a ticket, edited a ticket, commented on that ticket, resolved the ticket or closed it, or anything else "I" do to it; I did that, trust me I know! I need notifications when others do things. 

            I came here with darkness in my heart because this annoying issue is still unresolved. Please, fix this simple thing. Your actions will improve life every so slightly for many thousands of people each day. IT IS A NO BRAINER

            Mark Cocquio added a comment - I came here with darkness in my heart because this annoying issue is still unresolved. Please, fix this simple thing. Your actions will improve life every so slightly for many thousands of people each day. IT IS A NO BRAINER

            Every automation we create should have a checkmark to activate or turn off the notifications for that automation specifically. Some automations need a notification, some don't.

             

            Let it on by default, that's fine, but allow admins to turn it off on a case by case basis.

            Jean-Philippe Côté - CF added a comment - - edited Every automation we create should have a checkmark to activate or turn off the notifications for that automation specifically. Some automations need a notification, some don't.   Let it on by default, that's fine, but allow admins to turn it off on a case by case basis.

            I work at a company with thousands of team members using Jira everyday. For a few years now, since we have begun using Automation for Jira, every morning there is "9+" on my notification bell in Jira/Confluence and it's just issue after issue after issue... "updated by Jira for Automation". It make the notifications feature, which is typically very useful, quite invaluable. 89403358cf11 the sooner a resolution can be made available to resolve this, the sooner we will gain a high value feature back that has been lost for us for years. Thank you.

            Kemuel.Mcfadden added a comment - I work at a company with thousands of team members using Jira everyday. For a few years now, since we have begun using Automation for Jira, every morning there is "9+" on my notification bell in Jira/Confluence and it's just issue after issue after issue... "updated by Jira for Automation". It make the notifications feature, which is typically very useful, quite invaluable. 89403358cf11 the sooner a resolution can be made available to resolve this, the sooner we will gain a high value feature back that has been lost for us for years. Thank you.

            And for the love of all that is unholy as well... Please get rid of these unnecessary notifications.

            Theresa deLise added a comment - And for the love of all that is unholy as well... Please get rid of these unnecessary notifications.

            Dusty added a comment -

            Please, for the love of all that is holy, fix these unnecessary notifications. 

            Dusty added a comment - Please, for the love of all that is holy, fix these unnecessary notifications. 

            Fellas, the interest has been gathered.

            Let's move this along please 

            Jean-Philippe Côté - CF added a comment - Fellas, the interest has been gathered. Let's move this along please 

            Dylan Hunt added a comment -

            This is my #1 request: In giant environments, my important notifications are lost away by automation spam. 

            As an alternative, perhaps a 2nd bell for automation notifications? People want notifications on human updates. 89403358cf11 I believe this can now be promoted from "gathering interest" to the next stage at this point.

            Dylan Hunt added a comment - This is my #1 request: In giant environments, my important notifications are lost away by automation spam.  As an alternative, perhaps a 2nd bell for automation notifications? People want notifications on human updates. 89403358cf11 I believe this can now be promoted from "gathering interest" to the next stage at this point.

            How on Earth is this still not implemented. We were considering moving away from Jira anyway and the constant notification spam (rendering the notification system essentially useless) is not helping your case.

            Chris Brown added a comment - How on Earth is this still not implemented. We were considering moving away from Jira anyway and the constant notification spam (rendering the notification system essentially useless) is not helping your case.

              89403358cf11 Charlie Gavey
              skahol Swati Kahol
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                Created:
                Updated: