Uploaded image for project: 'Automation for Cloud'
  1. Automation for Cloud
  2. AUTO-602

Option to suppress in-product / in-app notifications caused by Automation for Jira actions

    • 0
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, we can only suppress Email notifications for the Edit Issue action performed by automation or Jira. However, we still receive a notification on the instance:

      Suggested workaround

      Provide an option to suppress email notifications as well as the Notifications on the instance triggered due to actions performed by Automation or Jira, including app notifications, i.e. Slack notifications.

            [AUTO-602] Option to suppress in-product / in-app notifications caused by Automation for Jira actions

            Chris Brown added a comment -

            How on Earth is this still not implemented. We were considering moving away from Jira anyway and the constant notification spam (rendering the notification system essentially useless) is not helping your case.

            Chris Brown added a comment - How on Earth is this still not implemented. We were considering moving away from Jira anyway and the constant notification spam (rendering the notification system essentially useless) is not helping your case.

            Incredible that this is still an issue

            marco.melis added a comment - Incredible that this is still an issue

            Christopher Simons added a comment - - edited

            89403358cf11 skahol This has the MOST votes (836) on the entire AUTO board and still hasn't been moved out of "Gathering Interest". I think it's abundantly clear that the interest is there. What's the hold up?

            Its a real shame that even you guys, the maintainers, aren't able to demonstrate JIRA being effective for change management.

            Christopher Simons added a comment - - edited 89403358cf11 skahol This has the MOST votes (836) on the entire AUTO board and still hasn't been moved out of "Gathering Interest". I think it's abundantly clear that the interest is there. What's the hold up? Its a real shame that even you guys, the maintainers, aren't able to demonstrate JIRA being effective for change management.

            Any news on this? Was considering Jira, but the notifications is an issue that will not be OK with the users.

            paul.greene added a comment - Any news on this? Was considering Jira, but the notifications is an issue that will not be OK with the users.

            Agree with everyone, we have so many automations set up that we get 4-5 notifications per HOUR for each issue, therefore can't really make use of the notifications anymore and are working with automation emails etc. as a workaround - insanity, to leave Jira and its built in functionality for notifications, simply because we cannot control Jira automation related notifications.

            Yvonne Sutter added a comment - Agree with everyone, we have so many automations set up that we get 4-5 notifications per HOUR for each issue, therefore can't really make use of the notifications anymore and are working with automation emails etc. as a workaround - insanity, to leave Jira and its built in functionality for notifications, simply because we cannot control Jira automation related notifications.

            Pascal Tanzer added a comment - - edited

            This feature is highly anticipated on our end.
            Especially since we're using the JSM Workaround for Email-Signatures. We'd get 3-6 notifications for each Ticket created depending on the Number of Images in the Signature.

            This jitter makes it near impossible to be on alert for more interesting Actions caused by automation, like a Ticket being reopened.

            Pascal Tanzer added a comment - - edited This feature is highly anticipated on our end. Especially since we're using the JSM Workaround for Email-Signatures. We'd get 3-6 notifications for each Ticket created depending on the Number of Images in the Signature. This jitter makes it near impossible to be on alert for more interesting Actions caused by automation, like a Ticket being reopened.

            We are waiting for this feature

            Никита Козлов added a comment - We are waiting for this feature

            Sachin Dhamale added a comment - - edited

            +1 Any Update on this?

            Sachin Dhamale added a comment - - edited +1 Any Update on this?

            Automation notifications create such an overload of updates that the useful ones are swamped and incentivize the team to ignore all of them. We need a way to disable these at the project level.

            Theresa deLise added a comment - Automation notifications create such an overload of updates that the useful ones are swamped and incentivize the team to ignore all of them. We need a way to disable these at the project level.

            +1

            We use automation to do calculations on fields.  For example, we have a fields called "Escrow Amount Required", "Escrow Amount Used" and "Escrow Balance".  Whenever we get a bill that requires escrow payment, I enter the new amount in "Escrow Amount Used" and automation calculates the "Escrow Balance". I don't need a notification, nor does anyone watching the issue on this.  It would be great to have a simple check box "suppress notification" or something like that on the rule, to prevent mailbox clutter.

            Jeremy Steuhl added a comment - +1 We use automation to do calculations on fields.  For example, we have a fields called "Escrow Amount Required", "Escrow Amount Used" and "Escrow Balance".  Whenever we get a bill that requires escrow payment, I enter the new amount in "Escrow Amount Used" and automation calculates the "Escrow Balance". I don't need a notification, nor does anyone watching the issue on this.  It would be great to have a simple check box "suppress notification" or something like that on the rule, to prevent mailbox clutter.

              89403358cf11 Charlie Gavey
              skahol Swati Kahol
              Votes:
              856 Vote for this issue
              Watchers:
              411 Start watching this issue

                Created:
                Updated: