[API-688] As a Jira user I'd like to have the Jira Data Center for Slack plugin sending messages with the Markdown format

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Jira Data Center for Slack
Labels:
None

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Issue Summary

Notifications in Slack are not rendered as per Jira's text formatting, and as a Jira user, I'd like to see the messages in Slack without the unsupported and non-parsed characters, This may be done by parsing the Jira Text Formatting Notation to Markdown, compatible with Slack.

Environment

Jira Software DC 8.22.6, 9.4.9
Slack
Jira Data Center for Slack (Official) app

Steps to Reproduce

Configure Jira to Slack as per this guide
Check the option to send a message to the channel when 'Someone leaves a comment'
Add a new comment and observe the message in Slack

Add another comment that uses multiple text formatting in Jira. i.e.:

h1.  +Formmated+ _comment_
* *_item_*
*  +item2+
* {color:red}item3{color}

Observe the message in Slack

Expected Results

Text formatting is preserved in the Slack message

Actual Results

Not all text formatting is preserved in the Slack message. As a result, messages may be difficult to read in Slack.

Notes

Text formatting for Slack can be found in this link

Since underlining and colors is not supported in Slack's Markdown format, the messages may be difficult to read having additional characters.

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available

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jira-format-example.png
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06/Sep/2023 11:20 AM
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slack-fromat-example.png
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06/Sep/2023 11:18 AM

is cloned from

API-215 Inconsistent text formatting of Slack notifications for Jira

Closed

Jose Antonio Uribe made changes - 07/Sep/2023 3:15 PM

Description

Original: h3. Issue Summary
Notifications in Slack are not rendered as per Jira's text formatting, and as a Jira user, I'd like to see the messages in Slack without the unsupported and non-parsed characters, This may be done by parsing the Jira Text Formatting Notation to Markup, compatible with Slack.

h3. Environment
* Jira Software DC 8.22.6, 9.4.9
* Slack
* [Jira Data Center for Slack (Official)|https://marketplace.atlassian.com/apps/1220099/jira-server-for-slack-official?hosting=datacenter&tab=overview] app

h3. Steps to Reproduce
# Configure Jira to Slack as per [this guide|https://confluence.atlassian.com/slack/using-jira-applications-with-slack-966662163.html]
# Check the option to send a message to the channel when 'Someone leaves a comment'
# Add a new comment and observe the message in Slack
# Add another comment that uses multiple text formatting in Jira. i.e.:{code}
h1. +Formmated+ _comment_
* *_item_*
* +item2+
* {color:red}item3{color}
{code}
# Observe the message in Slack

h3. Expected Results
Text formatting is preserved in the Slack message

h3. Actual Results
Not all text formatting is preserved in the Slack message. As a result, messages may be difficult to read in Slack.

!jira-format-example.png|thumbnail!

!slack-fromat-example.png|thumbnail!

h3. Notes
Text formatting for Slack can be found in [this link|https://get.slack.help/hc/en-us/articles/202288908-Format-your-messages]

Since +underlining+ and {color:red}colors{color} is not supported in Slack's Markup format, the messages may be difficult to read having additional characters.

h3. Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available

New: h3. Issue Summary
Notifications in Slack are not rendered as per Jira's text formatting, and as a Jira user, I'd like to see the messages in Slack without the unsupported and non-parsed characters, This may be done by parsing the Jira Text Formatting Notation to Markdown, compatible with Slack.

h3. Environment
* Jira Software DC 8.22.6, 9.4.9
* Slack
* [Jira Data Center for Slack (Official)|https://marketplace.atlassian.com/apps/1220099/jira-server-for-slack-official?hosting=datacenter&tab=overview] app

h3. Steps to Reproduce
# Configure Jira to Slack as per [this guide|https://confluence.atlassian.com/slack/using-jira-applications-with-slack-966662163.html]
# Check the option to send a message to the channel when 'Someone leaves a comment'
# Add a new comment and observe the message in Slack
# Add another comment that uses multiple text formatting in Jira. i.e.:{code}
h1. +Formmated+ _comment_
* *_item_*
* +item2+
* {color:red}item3{color}
{code}
# Observe the message in Slack

h3. Expected Results
Text formatting is preserved in the Slack message

h3. Actual Results
Not all text formatting is preserved in the Slack message. As a result, messages may be difficult to read in Slack.

!jira-format-example.png|thumbnail!

!slack-fromat-example.png|thumbnail!

h3. Notes
Text formatting for Slack can be found in [this link|https://get.slack.help/hc/en-us/articles/202288908-Format-your-messages]

Since +underlining+ and {color:red}colors{color} is not supported in Slack's Markdown format, the messages may be difficult to read having additional characters.

h3. Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available

Jose Antonio Uribe made changes - 07/Sep/2023 3:14 PM

Summary

Original: As a Jira user I'd like to have the Jira Data Center for Slack plugin sending messages with the Markup format

New: As a Jira user I'd like to have the Jira Data Center for Slack plugin sending messages with the Markdown format

Jose Antonio Uribe made changes - 07/Sep/2023 8:40 AM

Description

Original: h3. Issue Summary
Notifications in Slack is not rendered as per Jira's text formatting, and as a Jira user I'd like to see the messages in Slack without the unsupported and non-parsed characters related to formatting in Slack.

h3. Environment
* Jira Software DC 8.22.6, 9.4.9
* Slack
* [Jira Data Center for Slack (Official)|https://marketplace.atlassian.com/apps/1220099/jira-server-for-slack-official?hosting=datacenter&tab=overview] app

h3. Steps to Reproduce
# Configure Jira to Slack as per [this guide|https://confluence.atlassian.com/slack/using-jira-applications-with-slack-966662163.html]
# Check the option to send a message to the channel when 'Someone leaves a comment'
# Add a new comment and observe the message in Slack
# Add another comment that uses multiple text formatting in Jira. i.e.:{code}
h1. +Formmated+ _comment_
* *_item_*
* +item2+
* {color:red}item3{color}
{code}
# Observe the message in Slack

h3. Expected Results
Text formatting is preserved in the Slack message

h3. Actual Results
Not all text formatting is preserved in the Slack message. As a result, message may be difficult to read in Slack.

!jira-format-example.png|thumbnail!

!slack-fromat-example.png|thumbnail!

h3. Notes
Text formatting for Slack can be found in [this link|https://get.slack.help/hc/en-us/articles/202288908-Format-your-messages]

Since underline and colors are not supported in *Slack* the format will be shown as "broken".

h3. Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available

New: h3. Issue Summary
Notifications in Slack are not rendered as per Jira's text formatting, and as a Jira user, I'd like to see the messages in Slack without the unsupported and non-parsed characters, This may be done by parsing the Jira Text Formatting Notation to Markup, compatible with Slack.

h3. Environment
* Jira Software DC 8.22.6, 9.4.9
* Slack
* [Jira Data Center for Slack (Official)|https://marketplace.atlassian.com/apps/1220099/jira-server-for-slack-official?hosting=datacenter&tab=overview] app

h3. Steps to Reproduce
# Configure Jira to Slack as per [this guide|https://confluence.atlassian.com/slack/using-jira-applications-with-slack-966662163.html]
# Check the option to send a message to the channel when 'Someone leaves a comment'
# Add a new comment and observe the message in Slack
# Add another comment that uses multiple text formatting in Jira. i.e.:{code}
h1. +Formmated+ _comment_
* *_item_*
* +item2+
* {color:red}item3{color}
{code}
# Observe the message in Slack

h3. Expected Results
Text formatting is preserved in the Slack message

h3. Actual Results
Not all text formatting is preserved in the Slack message. As a result, messages may be difficult to read in Slack.

!jira-format-example.png|thumbnail!

!slack-fromat-example.png|thumbnail!

h3. Notes
Text formatting for Slack can be found in [this link|https://get.slack.help/hc/en-us/articles/202288908-Format-your-messages]

Since +underlining+ and {color:red}colors{color} is not supported in Slack's Markup format, the messages may be difficult to read having additional characters.

h3. Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available

Jose Antonio Uribe made changes - 07/Sep/2023 8:35 AM

Summary

Original: As a Jira user I'd like to see the messages in Slack without the unsupported and non-parsed characters related to formatting in Slack

New: As a Jira user I'd like to have the Jira Data Center for Slack plugin sending messages with the Markup format

Jose Antonio Uribe made changes - 06/Sep/2023 11:43 AM

Affects Version/s	Original: None [ 92938 ]
Workflow	Original: JAC Bug Workflow v3 [ 4407585 ]	New: JAC Suggestion Workflow 3 [ 4407586 ]
Issue Type	Original: Bug [ 1 ]	New: Suggestion [ 10000 ]
Priority	Original: Low [ 4 ]
Status	Original: Needs Triage [ 10030 ]	New: Gathering Interest [ 11772 ]

Jose Antonio Uribe made changes - 06/Sep/2023 11:43 AM

Summary

Original: Inconsistent text formatting of Slack notifications for Jira

New: As a Jira user I'd like to see the messages in Slack without the unsupported and non-parsed characters related to formatting in Slack

Jose Antonio Uribe made changes - 06/Sep/2023 11:43 AM

Description

Original: h3. Issue Summary
Notifications in Slack is not rendered as per Jira's text formatting, And as a Jira user I'd liket to see the messages in Slack without the unsupported and non-parsed characters related to formatting in Slack.

h3. Environment
* Jira Software DC 8.22.6, 9.4.9
* Slack
* [Jira Data Center for Slack (Official)|https://marketplace.atlassian.com/apps/1220099/jira-server-for-slack-official?hosting=datacenter&tab=overview] app

h3. Steps to Reproduce
# Configure Jira to Slack as per [this guide|https://confluence.atlassian.com/slack/using-jira-applications-with-slack-966662163.html]
# Check the option to send a message to the channel when 'Someone leaves a comment'
# Add a new comment and observe the message in Slack
# Add another comment that uses multiple text formatting in Jira. i.e.:{code}
h1. +Formmated+ _comment_
* *_item_*
* +item2+
* {color:red}item3{color}
{code}
# Observe the message in Slack

h3. Expected Results
Text formatting is preserved in the Slack message

h3. Actual Results
Not all text formatting is preserved in the Slack message. As a result, message may be difficult to read in Slack.

!jira-format-example.png|thumbnail!

!slack-fromat-example.png|thumbnail!

h3. Notes
Text formatting for Slack can be found in [this link|https://get.slack.help/hc/en-us/articles/202288908-Format-your-messages]

Since underline and colors are not supported in *Slack* the format will be shown as "broken".

h3. Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available

New: h3. Issue Summary
Notifications in Slack is not rendered as per Jira's text formatting, and as a Jira user I'd like to see the messages in Slack without the unsupported and non-parsed characters related to formatting in Slack.

h3. Environment
* Jira Software DC 8.22.6, 9.4.9
* Slack
* [Jira Data Center for Slack (Official)|https://marketplace.atlassian.com/apps/1220099/jira-server-for-slack-official?hosting=datacenter&tab=overview] app

h3. Steps to Reproduce
# Configure Jira to Slack as per [this guide|https://confluence.atlassian.com/slack/using-jira-applications-with-slack-966662163.html]
# Check the option to send a message to the channel when 'Someone leaves a comment'
# Add a new comment and observe the message in Slack
# Add another comment that uses multiple text formatting in Jira. i.e.:{code}
h1. +Formmated+ _comment_
* *_item_*
* +item2+
* {color:red}item3{color}
{code}
# Observe the message in Slack

h3. Expected Results
Text formatting is preserved in the Slack message

h3. Actual Results
Not all text formatting is preserved in the Slack message. As a result, message may be difficult to read in Slack.

!jira-format-example.png|thumbnail!

!slack-fromat-example.png|thumbnail!

h3. Notes
Text formatting for Slack can be found in [this link|https://get.slack.help/hc/en-us/articles/202288908-Format-your-messages]

Since underline and colors are not supported in *Slack* the format will be shown as "broken".

h3. Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available

Jose Antonio Uribe made changes - 06/Sep/2023 11:28 AM

Description

Original: h3. Issue Summary
Notifications in Slack is not rendered as per Jira's text formatting

h3. Environment
* Jira Software DC 8.22.6, 9.4.9
* Slack
* [Jira Data Center for Slack (Official)|https://marketplace.atlassian.com/apps/1220099/jira-server-for-slack-official?hosting=datacenter&tab=overview] app

h3. Steps to Reproduce
# Configure Jira to Slack as per [this guide|https://confluence.atlassian.com/slack/using-jira-applications-with-slack-966662163.html]
# Check the option to send a message to the channel when 'Someone leaves a comment'
# Add a new comment and observe the message in Slack
# Add another comment that uses multiple text formatting in Jira. i.e.:{code}
h1. +Formmated+ _comment_
* *_item_*
* +item2+
* {color:red}item3{color}
{code}
# Observe the message in Slack

h3. Expected Results
Text formatting is preserved in the Slack message

h3. Actual Results
Not all text formatting is preserved in the Slack message. As a result, message may be difficult to read in Slack.

h3. Notes
Text formatting for Slack can be found in [this link|https://get.slack.help/hc/en-us/articles/202288908-Format-your-messages]

h3. Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available

New: h3. Issue Summary
Notifications in Slack is not rendered as per Jira's text formatting, And as a Jira user I'd liket to see the messages in Slack without the unsupported and non-parsed characters related to formatting in Slack.

h3. Environment
* Jira Software DC 8.22.6, 9.4.9
* Slack
* [Jira Data Center for Slack (Official)|https://marketplace.atlassian.com/apps/1220099/jira-server-for-slack-official?hosting=datacenter&tab=overview] app

h3. Steps to Reproduce
# Configure Jira to Slack as per [this guide|https://confluence.atlassian.com/slack/using-jira-applications-with-slack-966662163.html]
# Check the option to send a message to the channel when 'Someone leaves a comment'
# Add a new comment and observe the message in Slack
# Add another comment that uses multiple text formatting in Jira. i.e.:{code}
h1. +Formmated+ _comment_
* *_item_*
* +item2+
* {color:red}item3{color}
{code}
# Observe the message in Slack

h3. Expected Results
Text formatting is preserved in the Slack message

h3. Actual Results
Not all text formatting is preserved in the Slack message. As a result, message may be difficult to read in Slack.

!jira-format-example.png|thumbnail!

!slack-fromat-example.png|thumbnail!

h3. Notes
Text formatting for Slack can be found in [this link|https://get.slack.help/hc/en-us/articles/202288908-Format-your-messages]

Since underline and colors are not supported in *Slack* the format will be shown as "broken".

h3. Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available

Jose Antonio Uribe made changes - 06/Sep/2023 11:20 AM

Attachment

New: jira-format-example.png [ 443625 ]

Jose Antonio Uribe made changes - 06/Sep/2023 11:18 AM

Attachment

New: slack-fromat-example.png [ 443624 ]

Assignee:: Unassigned

Reporter:: Jose Antonio Uribe

Votes:: 7 Vote for this issue

Watchers:: 3 Start watching this issue

Created:: 06/Sep/2023 10:49 AM

Updated:: 07/Sep/2023 3:23 PM

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