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  1. Atlassian Product Integrations
  2. API-215

Inconsistent text formatting of Slack notifications for Jira

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • None
    • 1.0
    • None
    • Severity 2 - Major

    Description

      Issue Summary

      Notifications in Slack is not rendered as per Jira's text formatting

      Environment

      Steps to Reproduce

      1. Configure Jira to Slack as per this guide
      2. Check the option to send a message to the channel when 'Someone leaves a comment'
      3. Add a new comment and observe the message in Slack
      4. Add another comment that uses multiple text formatting in Jira
      5. Observe the message in Slack

      Expected Results

      Text formatting is preserved in the Slack message

      Actual Results

      Not all text formatting is preserved in the Slack message. As a result, message may be difficult to read in Slack.

      Notes

      Text formatting for Slack can be found in this link

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              cchan Chung Park Chan
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              Dates

                Created:
                Updated:
                Resolved: