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Bug
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Resolution: Fixed
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Low
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None
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1.0
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None
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Severity 2 - Major
Issue Summary
Notifications in Slack is not rendered as per Jira's text formatting
Environment
- Jira Server
- Slack
- Jira Server for Slack (Official) app
Steps to Reproduce
- Configure Jira to Slack as per this guide
- Check the option to send a message to the channel when 'Someone leaves a comment'
- Add a new comment and observe the message in Slack
- Add another comment that uses multiple text formatting in Jira
- Observe the message in Slack
Expected Results
Text formatting is preserved in the Slack message
Actual Results
Not all text formatting is preserved in the Slack message. As a result, message may be difficult to read in Slack.
Notes
Text formatting for Slack can be found in this link
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- was cloned as
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API-688 As a Jira user I'd like to have the Jira Data Center for Slack plugin sending messages with the Markdown format
- Gathering Interest
[API-215] Inconsistent text formatting of Slack notifications for Jira
We are seeing a similar issue where noformat tags are showing up as is in Slack .. we are using Jira Server (Legacy) app in Slack as our Jira datacenter edition v7.13.8 is behind the firewall. Any pointers?
Hi psuwala,
We really appreciate your feedback.
Unfortunately, Slack does not support color formatting. The best can be done is removing them altogether.
In the mean time, the only advice I have is avoiding color formatting in comments if it's known the comment will be shared in Slack.
Kind regards.
It's not just color formatting, URLs in comments are also sent to slack using Jira's markup syntax. So they appear in Slack as raw unformatted text.
The Jira->Slack connector need to translate markup where there is a mapping between the two (URLs for example) and filter out markup where there is no mapping (colors for example).