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  1. Atlassian Product Integrations
  2. API-688

As a Jira user I'd like to have the Jira Data Center for Slack plugin sending messages with the Markdown format

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    Description

      Issue Summary

      Notifications in Slack are not rendered as per Jira's text formatting, and as a Jira user, I'd like to see the messages in Slack without the unsupported and non-parsed characters, This may be done by parsing the Jira Text Formatting Notation to Markdown, compatible with Slack.

      Environment

      Steps to Reproduce

      1. Configure Jira to Slack as per this guide
      2. Check the option to send a message to the channel when 'Someone leaves a comment'
      3. Add a new comment and observe the message in Slack
      4. Add another comment that uses multiple text formatting in Jira. i.e.:
        h1.  +Formmated+ _comment_
        * *_item_*
        *  +item2+
        * {color:red}item3{color}
        
      5. Observe the message in Slack

      Expected Results

      Text formatting is preserved in the Slack message

      Actual Results

      Not all text formatting is preserved in the Slack message. As a result, messages may be difficult to read in Slack.

      Notes

      Text formatting for Slack can be found in this link

      Since underlining and colors is not supported in Slack's Markdown format, the messages may be difficult to read having additional characters.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        1. jira-format-example.png
          jira-format-example.png
          19 kB
        2. jira-slack.png
          jira-slack.png
          177 kB
        3. slack-fromat-example.png
          slack-fromat-example.png
          116 kB

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              Unassigned Unassigned
              458e633c07a6 Jose Antonio Uribe
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              Dates

                Created:
                Updated: