Unfortunately, we’ve decided to pause the custom domains project and revisit it early next year.
As you may have read in our previous update (see below), implementing custom domains securely in our cloud environment entails significant engineering and design complexity. The feature would require substantial investment from a number of teams across Atlassian to meet your expectations. There are a large number of use cases for custom domains, and we believe it's critical to meet them without compromising existing features and while keeping users and data secure.
Over the past few months, we conducted an extensive review of our cloud product roadmap and came to the conclusion that we could not continue working on custom domains without slowing down our efforts on scale, performance, and reliability of our products as well as other highly requested features like data residency, improvements to user management, and creating tooling to manage changes to your instances.
This was an incredibly difficult decision for us to make. We know that so many of you have been eagerly awaiting this capability and that this update will cause some frustration. There are a number of Atlassians who have worked hard on this project to date and would have loved nothing more than to ship it as soon as possible. We're sharing this update because we believe in being transparent about our priorities. We haven't given up on custom domains, but it's our duty to look at our entire customer base and ensure we're investing in the areas that will bring the most value to the largest number of customers.
We plan to re-evaluate our roadmap and revisit this decision in January 2021. We will share an update after that.
Group Product Manager, Enterprise Cloud
dmeyer (at) atlassian.com