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  1. Atlassian Intelligence
  2. AI-918

Content by label not working for JSM Customers, displays error instead

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      Issue Summary

      While it is possible to display pages with a chosen label in the page by using the Content by Label macro, it won't display the links for the pages for users without a Confluence license but have a license to JSM as Customer (unlicensed users)

      Steps to Reproduce

      1. Create a page in Confluence and add a label to it e.g: test
      2. Create another page and add the Content by Label macro to the page, filter by the label "test" created
      3. In global Permissions, check the option to allow JSM access to use Confluence
      4. Create a link with a knowledge base and open to unlicensed users (any logged in users can view) in the Knowledge base Project in JSM
      5.  Log in with the portal account credentials
      6. Get the link for the knowledge base article link in the portal
      7. Get the link to check the same page in Confluence while logged in as a JSM customer

      Expected Results

      Unlicensed users can see the results from the Content by label in the JSM portal and in the Confluence pages.

      Actual Results

      Users with JSM customer accounts can see the content by label macro content only in the portal knowledge base, but not on the Confluence page, it displays the error below:

      Error rendering macro 'contentbylabel' : CQL was parsed but the search manager was unable to execute the search. Error message: com.atlassian.confluence.api.service.exceptions.SSStatusCodeException: There was an illegal request passed to XP-Search Aggregator API : HTTP/1.1 403 Forbidden 

      Workaround

      See the content from the page in the JSM knowledge base portal

            [AI-918] Content by label not working for JSM Customers, displays error instead

            Christy Budwin added a comment -

            My customers are running into this issue too. The only option for me seems to be to remove the labels from my articles. I like the ability to tag and organize content, but I don't want them to keep seeing this message and then send requests to be licensed for our Confluence!

            Christy Budwin added a comment - My customers are running into this issue too. The only option for me seems to be to remove the labels from my articles. I like the ability to tag and organize content, but I don't want them to keep seeing this message and then send requests to be licensed for our Confluence!
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            Dan Brown made changes -
            Link New: This issue is duplicated by AI-1149 [ AI-1149 ]
            SET Analytics Bot made changes -
            Support reference count New: 3

            Hi,

            this feature is really important for us and may impact hundreds of users.

            Hope this will be handled quicky.

            Joël BRICE added a comment - Hi, this feature is really important for us and may impact hundreds of users. Hope this will be handled quicky.
            Avinash Bisht made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4437038 ] New: JAC Suggestion Workflow 3 [ 4488513 ]
            Issue Type Original: Bug [ 1 ] New: Suggestion [ 10000 ]
            Priority Original: Low [ 4 ]
            Status Original: Gathering Impact [ 12072 ] New: Gathering Interest [ 11772 ]
            Jacob Brunson made changes -
            Component/s Original: Integrations - Jira [ 46374 ]
            Component/s New: XP - Content Search [ 75299 ]
            Key Original: CONFCLOUD-77438 New: AI-918
            QA Demo Status Original: Not Done [ 14330 ]
            QA Kickoff Status Original: Not Done [ 14234 ]
            Support reference count Original: 4
            Project Original: Confluence Cloud [ 18513 ] New: Central AI/Rovo [ 23110 ]
            Shannon S made changes -
            Link New: This issue relates to CONFCLOUD-78593 [ CONFCLOUD-78593 ]
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3

              Unassigned Unassigned
              jhonda@atlassian.com Jessica
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                Created:
                Updated: